Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear The Power Of, Thank you for staying with us and for your thoughtful review. We’re delighted that Nic helped make your visit to Extended Stay America a memorable one. Our team strives to create a warm and welcoming experience, and your kind words mean a lot. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be when expectations don’t align with reality, especially regarding room availability. While we strive to accommodate all reservations accurately, overbookings can occasionally occur, and we regret any disruption this has caused. Additionally, we recognize the importance of amenities like coffee and a reliable elevator and will address these concerns with our team. Your feedback is valuable, and we a... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon and be of service again.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the condition of the property during your stay. A well-maintained and clean environment is essential, and we regret that we did not meet those expectations. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next... read more