Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Jose, We’re sorry to hear that your experience did not meet your expectations. To better understand your concerns and address any issues, we would appreciate it if you could provide more details about your stay. Your input is valuable to us, and we are committed to improving our services. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management 

Business response:

Dear Lawrence,Thank you for taking the time to share your review. We're glad you enjoyed the peace and quiet of our location. We are happy to provide you with an enjoyable experience at the best price value, and it's so nice to know you agree. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management 

Business response:

Dear Byron,Thank you for sharing your feedback. We regret that your experience did not fully meet expectations. We apologize for the unavailability of the front desk staff and any discomfort caused by the bedding and odors in the hallways. Your comments regarding breakfast and overall comfort are valuable, and we will use them to improve our services. We appreciate your stay and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Edith,Thank you for your feedback. We apologize for the inconvenience you experienced with the key cards not working properly. We understand how frustrating this can be, and we will review our key card system to ensure better reliability. Your insights are appreciated, and we hope to provide a smoother experience should you choose to stay with us again in the future.Sincerely,Hotel Management 

Business response:

Dear Darline,Thank you for your feedback. Cleanliness is a fundamental expectation, and it is concerning to hear that your experience did not reflect the standards that should be upheld. Guest comfort is a priority, and your comments will be reviewed to ensure improvements are made. Your input is valued, and we will make efforts to enhance the overall experience.Sincerely,Hotel Management 

Business response:

Dear Sheila,Thank you for your feedback. We sincerely apologize for any inconvenience caused by our payment policies and deposit requirements. We understand that this added stress was frustrating, especially with an important test ahead. Your concerns are noted, and we will continue to review our policies to enhance guest convenience. We are glad the location suited your needs, and we appreciate your stay.Sincerely,Hotel Management