Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Desmond, Thank you for being our guest and sharing your comments. We’re glad that your stay surpassed most of your expectations and that our team members made a positive impression. However, we regret that the mattress and blanket size did not meet your comfort needs. Additionally, we appreciate your comments on the complimentary grab-and-go breakfast. Guest comfort is important to us, and we will review your concerns to ensure an enhanced experience for future guests. We hope to offer you an even more pleasant visit in... read more

Business response:

Dear Guest,We sincerely apologize for not meeting your expectations. Providing attentive service and ensuring accuracy with room assignments are important, and your feedback is valued. Guest satisfaction is always a priority, and any concerns are taken seriously to improve future stays. Hopefully, there will be an opportunity to provide a much better experience next time you visit our area.Sincerely,Hotel Management 

Business response:

Dear Rosie, Thank you for your wonderful feedback! We’re thrilled to hear that you loved your stay with us. Our team works hard to ensure all of our guests have a comfortable and enjoyable experience, and we’re happy to know we met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another great stay at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Weijian, It was a pleasure having you with us at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! Your compliments are shared with joy. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear steve, We’re glad to hear you found the room clean, comfortable, and well-equipped. However, we apologize for the inconvenience you experienced with the shower and understand how frustrating that must have been. We regret that we didn’t offer you another room and will ensure our staff is better equipped to handle such situations in the future. We truly appreciate your comments and hope to provide you with a better experience during your next stay. Sincerely,Hotel Management 

Business response:

Dear Alan, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Considering this a rare incident, please return and allow us to provide you with a seamless experience. Sincerely,Hotel Management