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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So so The refrigerator was not cleaned out. Strong pot smell in hall. Abandoned cars in parking lot. Included breakfast was protein bar and coffee.
Business response:
Dear Thomas, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness issues with the refrigerator and lingering odors in the hallways are unacceptable and fall short of the standards we aim to uphold. We’re also concerned about the limited breakfast offerings. While we strive to provide a convenient and affordable experience, we understand that these details matter, and we’re reviewing this with our concerned team to ensure a more comfortable and welcoming environment ... read more
Nice hotel for a family, safe, quiet, and convenient.
Neighborhood feel, Could be cleaner Check-in was easy, and when the clerk did not know how to process my reservation (made through Hotels.com) he did the right thing to ask for help – quite professional. I chose this place as an inexpensive place to lay my head for one night; the cost felt like a bargain for the room I was getting. Certain parts of the hotel could use updating: cracks by the elevator call button, linoleum peel in the kitchenette (at least in my room), general unkemptness in the stairwells and exit corridors,... read more
Business response:
Dear Guest, Thank you for reaching out, and welcome to Extended Stay America! Our team is happy to ensure your check-in and stay are as smooth as possible. However, we are sorry for the disappointment you mentioned regarding the upkeep of the property. We will share these notes with our team for review and action. Further, we are glad to have you with us and hope you had a comfortable and relaxing trip. Please return for another one soon.Sincerely,Hotel Management
The room was very clean, front desk was nice
Had ants in my 1st room
Business response:
Dear Guest, We are genuinely disappointed to learn about the issues you experienced during your visit. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Our pest control provider regularly services our hotel to maintain our high standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We value your patronage, and we hope to have the privilege of hosting ... read more
Business response:
Thank you very much for your response. Please have a wonderful day.
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,044 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.