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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room. Lots of hot water. Only complaint is the smell of weed in the hallway & lobby at night.
The kitchen was fine and I didn’t even have time to take a breakfast I mean he was was just a normal stay but nothing wahouu I was expected
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear the kitchen met your needs during your stay. At the same time, we regret that the overall experience did not leave a stronger impression. Your comments will be shared with the appropriate teams as we continue working to enhance the overall guest experience. We hope to have the opportunity to provide a more enjoyable stay in the future. Sincerely, Hotel Management
This place is pet friendly, there is a trash room on each floor, they provide pots and utensils upon request! Overall decent stay
Business response:
Dear Guest, We appreciate you sharing your feedback and are glad to hear you had a pleasant time with us overall. It's great to know that our pet-friendly accommodation and the added conveniences contributed to an easy and enjoyable stay. We hope to welcome you back for an even more comfortable and enjoyable experience in the future. Sincerely, Hotel Management
There was no equipment at all in the kitchen and not even a coffee maker. Not much of a breakfast when you have coffee, cheap muffins and oatmeal envelope
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We regret that your stay did not feel more complete, particularly with the kitchen setup. Cookware and kitchen items are available upon request at the front desk, and we will continue working to ensure this is communicated more clearly. We also understand your concerns regarding the breakfast offering; our complimentary grab-and-go breakfast is designed to provide a quick and convenient start to the day, though we recognize it may not meet ... read more
We had a hard time. He reserved room with 2 beds. An hour before check I got a call with no message, apparently. We arrived and they said that they had no room for us. Very upset 4 hours from home. They gave us a room with 1 bed. The person I stayed with was uncomfortable sleeping in the same bed. She slept in the chair and on the floor. This in my eyes was not acceptable. If you have reservations then you should be getting the room you reserved.
Business response:
Dear Guest, We’re sorry your experience did not reflect thestayyou had planned. Not being able to provide the reserved room type and the impact it had on your comfort is certainly unacceptable and would be upsetting, especially after traveling such a distance. We also regret the confusion surrounding your arrival and communication prior to check-in, as this should have been handled more clearly. This is not the level of service we aim to provide, and your feedback has been shared for internal review, so greater attention is ... read more
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,947 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.