Extended Stay America - Syracuse - Dewitt

Business response:

Dear Guest, Thank you for taking the time to leave a review. Even though no specific comments were provided, we appreciate your engagement and the opportunity to reflect on your stay. Your feedback, whether detailed or brief, remains valuable to us as we continually work to enhance our guest experience. We hope your visit was comfortable and met your expectations in all key areas. Thank you once again for choosing our hotel. We truly look forward to welcoming you back to Extended Stay America and providing an even better sta... read more

Business response:

Dear Guest, Thank you for sharing your awesome feedback! We’re thrilled to know that you had such a positive experience during your stay at Extended Stay America. It’s wonderful to hear that our efforts to provide clean, comfortable accommodations and friendly, helpful service made a great impression on you. Our team works hard to ensure every guest enjoys a pleasant and memorable visit. Your kind words mean a lot to us and will surely motivate our staff to keep delivering exceptional hospitality. We truly appreciate your su... read more

Business response:

Dear Guest, Thank you for taking the time to share your wonderful feedback. We’re delighted to know you found our hotel clean, comfortable, and conveniently located. It’s also great to hear that our friendly staff and easy parking added to your positive experience at Extended Stay America. Our team works hard to provide a pleasant and hassle-free stay for every guest, and your kind words are truly appreciated. We’re glad you enjoyed your visit and look forward to the opportunity to welcome you back again soon for another enj... read more

Business response:

Dear Guest, We are delighted you enjoyed the spacious accommodations and found value in your stay at Extended Stay America. It’s wonderful that the team’s friendliness and the cleanliness of your room made your visit comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay where you can continue to relax and enjoy everything the property has to offer. Sincerely, Hotel Management 

Business response:

Dear John, We sincerely apologize that you were unable to get a restful night’s sleep. Your comfort is very important to us, and we regret that we fell short during your stay. Your feedback has been shared with our team so we can improve our service. We hope you will give us another opportunity to provide a more comfortable and restful experience in the future. Sincerely, Hotel Management 

Business response:

Dear Dianne, Thank you for taking the time to rate your stay with us. We appreciate your honest feedback and regret that we did not meet your full expectations. Our goal is to provide every guest with a comfortable and enjoyable experience, and your rating helps us identify areas for improvement. If there were specific concerns that affected your stay, we would appreciate the opportunity to address them. Your input is valuable to us, and we hope to provide you with a much better experience next time. Sincerely, Hotel Managem... read more