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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business trip Very limited bathroom supplies had to buy my own toilet paper. Breakfast was a muffin and coffee. Had a mini kitchen with no appliances. The hallway smelled like marijuana. Dogs barking in middle of the night coming from next the room. Walls are thin so you can hear other guest. No shower pressure.
Business response:
Dear Wanda, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your visit. Our goal is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that expectation during your time here. Our front desk team is instructed to keep the stock of supplies and inform the guest about kitchenware policies during check-in. Further, we are sorry for the disturbances caused by the noise and the hallway smell. We take thes... read more
The parking lot is dangerously icy. I don't think it was plowed after the last snow storm. It is hard to navigate without falling down. The automatic doors do not work--that makes it difficult for mobility-impaired folks to even get into the building. The interior of the property seems clean, overall. Our room is clean, but the kitchenette is very rundown looking. A desk lamp would be nice. You either have overly-bright lights or none. Hard to work at the desk area. The hallways reeked of weed--and it got worse as it got lat... read more
Business response:
Dear Cynthia, We’re sorry about the issues you encountered during your stay. Safety is our top priority, so we’ll address your comments about the automatic doors and ensure this is looked into for the convenience of all our guests. We’re glad the property's interior met your expectations for cleanliness, but we understand that other aspects were disappointing. Your suggestion is noted, and we will review the rooms to accommodate better our guests who need a more comfortable workspace. We take your feedback seriously, as we’r... read more
Like every thing
The place is ok but the so called breakfast was laughable. Only cupcakes/muffins, tea and coffee with sugar loaded creamer. No milk, juice or fruits!
Business response:
Dear Haggai, Thank you for sharing your feedback. We’re sorry our breakfast offering didn’t meet your expectations. Your comments are valuable to us, and we’ll review the breakfast options to ensure a more satisfying start to the day for our guests. Apart from this, we hope that you had a satisfactory stay. We appreciate your input and hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Great stay 💯
Business response:
Dear Charles, Thank you for your feedback. We are pleased you enjoyed staying with us at Extended Stay America. It is wonderful to know you found our accommodations comfortable and that we helped you to feel right at home. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,862 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.