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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what it used to be.
Business response:
Dear Andre,We're sorry that your experience didn't meet your expectations. It's always our goal to provide a high standard of service and comfort, and we regret that we fell short in this instance. Your feedback is important to us, and we will use it to make improvements moving forward. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,Hotel Management
The last at the front desk was very rude. I asked her to fix my room key but she was too busy on her phone on the break room and when getting up said Oh my God. Like I was a problem. Anytime going to the front desk she was never there, always in breakroom
Business response:
Dear Kristin, We appreciate you choosing us for your visit. We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention.We look forward to hosting you again.Sincerely,Hotel Management
Extended stay It was pretty good. The only complaint I had was the kitchen floor was dirty. And no coffee, lol. For the price it was great! Just make sure you bring what you need.
Business response:
Dear Kristin, Thank you for being our guest at Extended Stay America. It is nice that you had a good time here and were pleased with the price. However, we are sorry for the cleanliness issues you encountered in the room. Your valuable remarks are vital; we will use them to improve our services. Please return whenever you are in the area again. Sincerely,Hotel Management
I didnt like bieng put at the far end of the hall when im handicapped and walk with a canei never saw a house keeper in my room i bought a smaĺl vacuume the employees werevmostly in a bad mood all thevtime
Business response:
Dear Randy,We sincerely apologize for the inconvenience caused by your room placement and the challenges you faced during your stay. We understand how important it is to have easy access. Additionally, we are sorry to hear that housekeeping and staff interactions did not meet your expectations. Your feedback will be shared with the team so we can improve our service and ensure a more positive experience for our guests moving forward. We hope to have another opportunity to welcome you back and provide you with a more favorabl... read more
Likes: full kitchen was unexpected, complete with full size refrigerator, microwave and stovetop dislikes: I did have to clean some kind of goo off the chair
Very nice place
Business response:
Dear Reddick, Thank you for staying at Extended Stay America and for your generous rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management
Good people
Business response:
Hello Miguel, Thank you so much for your review.
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 4.1 star rating with 1,032 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.