Extended Stay America - Tacoma - Fife

Business response:

Jackelyn, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thanks for the four-star review. It's nice to know you had an enjoyable time at Extended Stay America and that you found us to be a good value. Thank you again for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are pleased to read you had a great stay at Extended Stay America and appreciate your kind comments regarding our convenient location. Thanks for being our guest, and we invite you to visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Courtney, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rigo, it was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation is truly appreciated, and we look forward to your next visit in the future. Sincerely, General Manager 

Business response:

Leon, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, General Manager 

Business response:

Jeffery, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Hector, we appreciate you bringing your experience to my attention. Please accept our sincere apologies for the housekeeping issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. Thank you for being our guest, and we invite you to come back and stay with us the... read more

Business response:

Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager