Extended Stay America - Tacoma - South

Business response:

Dear Robert, Thank you for sharing your feedback about your recent stay at our hotel. We're glad you found our location conveniently close to the Mall and BJ's. However, we apologize for the inconvenience you experienced with the lack of utensils in the kitchenette and the absence of USB ports in your room. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suit... read more

Business response:

Dear Marie, Thank you for returning to Extended Stay America and writing a review. The highest compliment we can receive are guests who keep returning time after time; however, it is disheartening to read that you felt our facility needed updating. We appreciate your feedback about the condition of the hotel. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on... read more