Extended Stay America - Tacoma - South

Business response:

Dear Lakisha, Thank you for taking the time to review our hotel. We apologize for any oversights in your room's preparation. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management 

Business response:

Thank you 

Business response:

Thank you 

Business response:

Dear Mitch, Thank you for choosing to stay at Extended Stay America and for taking the time to share your feedback. We are delighted that our hotel provided a peaceful and enjoyable experience. However, we regret that you did not find the area suitable. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management 

Business response:

Thank you 

Business response:

Dear Murphy, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that our check-in process was smooth for you. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We enjoyed having you as our guest here at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Joseph, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed about any difficulties you encountered with your guest room and apologize for the inconvenience caused. We can assure you our rooms meet all the standards expected of us. However, we always welcome feedback that may help make future guests' stay more comfortable. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you for choosing us; it was our pleasure hosting... read more

Business response:

Dear Bouavong, We sincerely apologize for the presence of a toxic guest around the check-in desk during your stay. We understand that this behavior can significantly impact the overall guest experience, and we regret any discomfort or inconvenience caused. Our team is dedicated to providing a safe and welcoming environment for all our guests, and we take incidents like this very seriously. We will investigate the matter thoroughly and take appropriate action to address the issue and prevent future occurrences. Thank you for ... read more