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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Extended Stay America Hotel Tacoma - South is located at 2120 S 48th St, Tacoma, WA. This location is in the South Tacoma neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were great and location great. Building and furnishing very outdated. Rugs very dirty and worn. Breakfast very limited.
Business response:
Thank you for your review. We are happy to know you liked our courteous staff as well as our ideal location. However, we regret not meeting your expectations with our property as well as our grab-and-go breakfast offerings. We have also asked our housekeeping team to be more diligent going forward. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
No Kings Available I reserved a king bed but upon check in there were none. I had to accept a Queen and was not offered a discount of any sort.
Business response:
Susan, thank you for your review. We are sorry that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
The staff was helpful and friendly. Luggage cart needed repair and room carpet needed a good cleaning. The bathtub needed a better scrubbing. But other than that it was good Extended Stay experience.
Business response:
Thank you for the review and I will address your comments here.
The property itself was not great but the gentleman Keith at the front desk was wonderful! I can’t say enough about how outstanding his customer service was!
Business response:
I will forward the compliment to Keith about your remarks about him, thanks!
The stay was great, Keith up front has a great personality, super friendly. Would stay again.
Business response:
Thank you for the very nice comments, we do try hard to make your stay enjoyable.
Access Restricted entry from parking on rear of building was inconvient especially for mobility limited individual. Parking and entry at front door crowded
Business response:
We apologize for your mentioned concerns, however, I can't avoid the situation and the Guests safety is our priority during this construction phase.
The staff is very friendly and professional and quick to help with any and all concerns
Business response:
Thank you for your survey and rating. These type of surveys are amazing and very much appreciated, thank you!! Dan - GM
The staff and managers are amazing they go above and beyond with anything to help customers and make sure your taken care of
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit Tacoma. Sincerely, Hotel Management
Business response:
Thank you for the amazing review, we greatly appreciate it and work hard to make your stay enjoyable!
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 4.2 star rating with 1,443 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.