Extended Stay America - Tallahassee - Killearn

Business response:

Thank you for being our guest. It is disappointing to know our pet-fee came to you like a sudden surprise and that our property was not to your expectations. Kindly note, our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for sharing your comments. We love knowing how pleased you were with our location and appreciated the easy access to many attractions. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your overnight stay. Although you had an overall pleasant visit, we are sorry for the cleanliness issue you experienced in the hallway. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We are also sorry for the disappointment you had with our beds. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Y... read more