Extended Stay America - Tallahassee - Killearn

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked your comfortable room, along with a fully equipped kitchenette. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It is disappointing to know our pet-fee came to you like a sudden surprise and that our property was not to your expectations. Kindly note, our website does mention that we don’t accept cash as payment. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for sharing your comments. We love knowing how pleased you were with our location and appreciated the easy access to many attractions. Thank you again for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management