Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Dear Guest, Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our staff to be nice and gentle. Providing friendly, respectful, and attentive service is something we take great pride in, and it's always rewarding to know our efforts made a positive impact on your stay. Your feedback encourages our team to continue delivering excellent service to all of our guests. We truly appreciate your support and look forward to having the pleasure of serving you again a... read more

Business response:

Dear Maria, Thank you for sharing your feedback regarding your recent stay with us. We truly appreciate your recognition of our convenient location, as we aim to provide easy access to key destinations for our guests. We regret to hear that aspects of the property's condition did not meet your expectations. Please know that we are actively working on improvements and renovations to enhance the overall guest experience. Your comments about pricing and maintenance have been noted and will be reviewed by our management team. We... read more

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your experience. We're glad that our location worked well for your needs and that we could provide a convenient option for your quick visit. However, please accept our sincere apologies for the condition of the facilities during your stay. We never want our guests to feel inconvenienced, and it’s clear a few aspects of your experience fell short of the standard we aim to provide. Feedback like yours helps us prioritize what matters most to ou... read more

Business response:

Dear Guest, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your stay at Extended Stay America. It’s wonderful to know that you appreciated the cleanliness, elegance, and modern decor of our property. We’re also glad that you liked the option to cook, as we strive to provide a home-like experience for our guests. Your kind words mean a lot to us, and we’ll be sure to share your feedback with our team. We look forward to welcoming you back in the future for another exceptional stay.Sincerely,Hotel... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We’re so glad to hear that our staff made a positive impression during your stay! We take great pride in providing excellent service, and it’s wonderful to know that we succeeded in that regard. However, we’re genuinely sorry to hear that the condition of your room did not meet expectations. We appreciate you bringing it to our attention. We’ll address these issues with our maintenance team to ensure our rooms are fresh and comfortable for all our guests. We hope to have the op... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness, comfort, and guest satisfaction are extremely important to us, and we will address the concerns regarding noise, the smell of smoke, and communication with the front desk. We also regret that your food delivery was not properly handled and will review our procedures to avoid such oversights in the future. We hope you’ll give us another chance for an improved experience. Sincerely, Hotel Management