Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially our front desk team. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America; we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Gerard, Thank you for choosing to stay with us and for your feedback about the condition of the hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely,Hotel Management 

Business response:

Dear Salvatore, Thank you for your review of Extended Stay America! We're glad our hotel's location near the airport was convenient for you. We understand that the soundproofing could be improved, and we appreciate your feedback. We're pleased to hear that your overall experience was good, and we hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Minnet, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please ... read more

Business response:

Dear Janet, Thank you for expressing your feedback regarding your stay with us at Extended Stay America. It is nice to know you had a good experience overall. However, we apologize for the service you received from our team. Please allow us to look into the matter to ensure it is handled better in the future. Thank you for being our guest, and we hope you will revisit us so we can show you the hospitality for which we are known. Sincerely,Hotel Management 

Business response:

Dear Christopher, We greatly appreciate you sharing your positive experience at Extended Stay America. It's always a pleasure to hear that we have met your expectations. We are confident we can continue providing exceptional service and look forward to welcoming you back on your next visit.Sincerely,Hotel Management