Extended Stay America - Tampa - Airport - N. Westshore Blvd.

Business response:

Delilah, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed with our cordial front desk staff and liked our spotless accommodations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the nice review. We are glad to know you had a good stay and that you loved our location with easy access to the airport. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices. Also, your concern regarding the bathroom and hair dyer will be shared with our team so that corrective measures can be taken. Please consider staying with us again. Sincerely, Hotel Management 

Business response:

Mark, thank you for choosing Extended Stay America for your recent stay. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you for your kind compliments about Maxine and we will share your praise. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the disappointment you had with other guests in our hotel and our grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast. On a positive note, we are happy you liked our convenient location close to restaurants. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver spacious, clean accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management 

Business response:

Thank you for the great review of your stay at Extended Stay America! We are glad you loved our property and friendly staff. However, we regret not meeting your expectations with the hot tub. Please note, coffee-maker is available at the front desk and is complimentary. We hope to see you the next time you are in the area. Sincerely, Hotel Management