Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Guest, Thank you for sharing your feedback and for noting a favorable aspect of your stay. We apologize that other elements did not meet your expectations and regret any disappointment this may have caused. Your comments are important to us and are carefully reviewed as we continue evaluating ways to enhance the overall experience. We appreciate you choosing to stay with us and hope you will consider returning in the future, allowing us the opportunity to provide a more complete and improved visit. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, Thank you for sharing your feedback! We are thrilled to hear your stay was so enjoyable. Your kind words mean a lot to our team at Extended Stay America, and we’re delighted that your experience was a positive one. We look forward to welcoming you back in the future and providing another memorable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to hear you enjoyed your room and found it comfortable during your stay! We appreciate your honest feedback regarding breakfast, and we’re always looking for ways to enhance our morning offerings. At Hotel Indigo Baltimore Downtown, guest satisfaction is very important, and your comments help guide improvements. We hope to welcome you back soon for another visit, with an even more enjoyable experience from start to finish. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management