Extended Stay America - Tampa - Airport - Spruce Street

Business response:

Dear Guest, Thank you, Teal, for taking the time to share your experience. We are delighted to hear that our team’s friendliness made your stay enjoyable. While we are glad much of your visit was positive, we also recognize there is always room to enhance every aspect of the guest experience. Your feedback helps guide our ongoing efforts to maintain a welcoming and comfortable environment for all visitors. We truly appreciate your kind words and hope you will consider staying with us again to ensure an even smoother, more sa... read more

Business response:

Dear Guest, Thank you for sharing such an uplifting message—it truly means a lot to us. We are delighted to know your visit left such a strong, positive impression, and we appreciate you choosing Extended Stay America for your trip. Hearing that your experience felt so smooth and enjoyable encourages our team every day. We hope your future travels bring you back, and we’d be glad to welcome you again. Sincerely, Hotel Management 

Business response:

Dear Richard, Thank you for taking the time to share your feedback. We are pleased to hear that much of your stay met your expectations, but we sincerely apologize for the delay in your room reaching a comfortable temperature. Your comments have been shared with our maintenance team to help improve the efficiency of our air conditioning systems. We appreciate your patience and would be delighted to welcome you back in the future, providing a more comfortable and seamless experience. Sincerely, Hotel Management