Extended Stay America - Toledo - Holland

Business response:

Dear Guest, We’re delighted to hear that our front desk team made a positive impression with their warm and accommodating service. We strive to create a welcoming environment right on, and it’s wonderful to see that reflected in your experience. It was a true pleasure to have you as our guest, and we look forward to welcoming you back to Extended Stay America for another refreshing visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness issues you encountered with the chairs. We are also very sorry for the specific concern you noticed in your room. Additionally, we regret that the spring mattress caused you discomfort. Maintaining a clean, comfortable, and welcoming environment for all our guests is a top priority, and your feedback has been shared with our housekeeping and maintenance teams. We appreciate your honest input and hope to have the opportunity to provide a more comfortable and enjoyable sta... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you found your stay comfortable. Ensuring that our guests enjoy a relaxing and pleasant experience is always our top priority, and it is wonderful to know that we met your expectations in this regard. Your satisfaction encourages our team to continue maintaining high standards in our accommodations, service, and overall guest experience. We sincerely appreciate your stay with us and look forward to welcoming you back to Extended S... read more