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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was great. But front desk did not give me back my license and when I realized it they could not find it.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the issue you experienced upon check-in. In response to your feedback, I will retrain our front desk staff on our check-in policies and procedures. Still, I am glad to read that we were able to accommodate your needs with a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
The internet wasn't very good and the bed was uncomfortable but other than that not bad.
good value good deal for a $60 room.
3rd Party Booking Yields Less Than Promised Booked this through a 3rd party and was definitely treated "less than..." in my opinion. In fact, minutes before I arrived, I received a call from this property informing me that one of the two rooms I booked for the night were "unavailable" and they tried to put me into a "less than" room saying it was an "upgraded room". In the end, I just threw my hands up and lumped it. I can say that the bed was uncomfortable.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the reservation issues you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure we are providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Stay was ok. Called ahead of time to see if they did military discount, clerk on phone said yes. When I got there they said they couldn't give me the discount because I had reserved the room online!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the billing issues you experienced. In response to your feedback, I have used your comments as a training tool to coach our front desk staff to ensure that this issue is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bad check in service I ordered a smoking room and was given a non smoking room. When I questioned my room order, they were unable to accommodate me and was rude offering me a refund.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. I will also make sure that we are providing each guest with professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future t... read more
Good value It is what one should expect. Good for a business stay.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to accommodate your needs and provide you with a great value. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 4.3 star rating with 858 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.