Extended Stay America - Union City - Dyer St.

Business response:

Dear Anita, Thank you for your feedback. We appreciate your patience and understanding during check-in, especially while our team member was managing a busy shift. However, we’re sorry about the inconvenience with the first room’s TV, but we’re glad we could promptly resolve the issue and get you settled into a more comfortable suite. Your comments help us improve, and we’re grateful you took the time to share them. Extended Stay America looks forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that our breakfast offerings did not meet your expectations. Our complimentary breakfast is designed to provide a quick and convenient start to the day, and we regret that the options felt limited and lacked healthy choices. Your comments have been shared with our management team as we continually look for ways to improve our offerings and guest experience. We value your input, as it helps us enhance the services we provide. We hope you will consider giving us another opportunity to serve y... read more