Extended Stay America - Union City - Dyer St.

Business response:

Dear Vanna, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more

Business response:

Dear Hungman, Thank you for choosing Extended Stay America. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Charles, Thank you for taking the time to review your stay with us. We are pleased that your overall experience was good with us. However, we deeply regret the unpleasant experience you encountered. Our team is taking this matter very seriously, and we are working diligently to address the issue and resolve any associated concerns with odor. We assure you that steps are being taken to prevent such incidents in the future and maintain a comfortable environment for all our guests. Your feedback is invaluable, and we hope ... read more