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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate your feedback and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Just ok Stay The room wasn't what we expected, we thought we were getting two queen beds since we had kids(16)but got doubles instead but we were somewhat comfortable anyway. The bathroom didn't have enough bath or hand towels had to ask for more.
Business response:
Cheryl, Thank you for staying at our hotel. We are happy your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you and your family again in the future. Sincerely, Hotel Management
Excelente
Wont go back Easy check in. The beds were poor quality almost like barrack style beds. Bad mattress and pillows. Shower was dirty and had hair from previous guests
Business response:
Denise, thank you for being our guest and for sharing your feedback.We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case.We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Basic no frills stay with a terrible check out This is no frills location. The lobby seems more like a medical clinic with no chairs. Check in was fine no issues with nice staff. The room was very basic. The kitchenette was not stocked due to COVID. The refrigerator was very loud. The light/exhaust fan in the bathroom was very loud it scared me. The water linked from the tub faucet. Bed was comfortable, slept well but could be because I was exhausted. The take and go breakfast was not worth calling it a breakfast. Check out ... read more
Business response:
Kellee, thank you for your review. We are sorry for not meeting all of your expectations and for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was rude to my family
Business response:
Diana, thank you for sharing the specifics of your stay with us. We apologize for the unpleasant encounter you and your family had with our staff. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Staff were very courteous and helpful
Business response:
Lawrence, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 4.5 star rating with 1,207 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.