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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weird musty smell in the corridor and room.
Business response:
Dear Kiran, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with the housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
it’s ok for a short term stay! staff are friendly!
Business response:
Dear Elsa, our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to read when our efforts are recognized. Our goal is to create a loyal customers who will return at every opportunity. Thanks again for your review, and we hope to welcome you back the next time you travel to the city. Sincerely, Hotel Management
The Desk Clerk that checked me in was outstanding.
Business response:
Dear Charmelyne, we appreciate you taking the time to leave feedback regarding your experience at Extended Stay America and are humbled by your kind words. Thank you for mentioning the pleasant interactions with our desk staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you again for staying with us. We appreciate your business! Sincerely, Hotel Management
The rooms are very basic no carpet, firm platform beds. Not a fan of bare floors an area rug would be great. I had to move rooms because AC broken. Hallways smelled like pot and fish. I guess that's not the hotels fault. NO kitchen item's are supplied without request. Appliances were like goodwill drop offs. Dented and old. Just overall no warmth or cozy decor. Over-priced for what you get.
Business response:
Dear Krista, thank you for sharing your feedback. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. We agree with you that our accommodations, while well-maintained, need updating. Please be rest assured we will share this with our team, and we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
AC did not work in my first room and the hotel staff was able to quickly get me into a new room. You should advertise your breakfast as Continental Breakfast. Muffins, Oatmeal, and coffee was the only things available.
Business response:
Dear Carl, thank you for taking the time to review your experience at Extended Stay America. We are pleased you had a comfortable stay with us. Thank you also for taking notice of our devoted staff and the spread of our breakfast buffet. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back to Dyer St. Sincerely, Hotel Management
Liked having a decent breakfast every morning. Pleasant staff when you see them. There was tissue in the peephole which made me feel the room wasn't cleaned thoroughly. Also probably need to replace couches with couches that can be wiped down.
Business response:
D'Adrien, thank you for choosing our hotel and taking the time to share your review. While we are glad you liked the breakfast we serve and our associates, we are sorry for the oversights made with the preparation of your room. We will discuss your feedback with our housekeeping team to ensure such issues are not repeated in the future. We are grateful for your patience and hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 4.5 star rating with 1,264 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.