This profile has been claimed by the business owner or representative.
Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience I was question about why I was checking in so late when I booked the room close to 12am. The person at the front desk made it seem like I could not check in and said all hotels don't check-in after 12am which I know that is not true because my partner has check-in before after 12am at this hotel. I was told multiple times saying do not smoke in the room there's fire detector at the front desk and I do not smoke. I felt as I was being discriminated. Finally getting into the room the sheet had stains on them.
Business response:
Sarah, thank you for your recent visit and for sharing your comments about our hotel. We are sorry for the unsatisfactory service you received from our front desk associate. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individual to ensure this is not repeated in the future. We hope you will consider giving us a second chance to provide you with the hospitality you deser... read more
Business response:
Lou, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Monica, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Business response:
Nathaniel, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Clean & friendly customer service. Room is cold & clean bathroom
Business response:
Rhea, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 4.5 star rating with 1,286 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.