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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer Service excellent
Room had a terrible odor of cookeds fish from previous tenants. Staff did lend a deodorizer after requesting same, but never came to room to confirm problem solved or to resolve...
Business response:
Dear David, Thank you for choosing us and sharing a review of your stay at Extended Stay America. We strive to provide a comfortable environment for all guests, and we are sorry for the inconvenience you experienced with the unpleasant smell from next door. While we are glad our staff provided a deodorizer, we regret not following up to ensure the issue was resolved. Your feedback is valuable, and we will work to improve our service. We hope to provide a better stay on your next visit.Sincerely,Hotel Management
It wasn’t clean enough.
Business response:
Dear Huseyin, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of cleanliness is a priority for us, and we regret that we fell short in your case. Your feedback is invaluable, and we are taking steps to address this concern promptly. We hope you'll consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
Some cosmetic improvements / upgrades but drywall damage in bathroom, carpet needed to be replaced due to tear and stains.
Business response:
Dear Debbie, We appreciate your feedback regarding the cosmetic condition of the room. Our team strives to maintain a comfortable environment for our guests. We will address these issues promptly to ensure future guests enjoy a pleasant stay. Your input helps us continually improve our accommodations. Please don't hesitate to reach out if you have any further concerns. We hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 931 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.