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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good
Customer Service excellent
Room had a terrible odor of cookeds fish from previous tenants. Staff did lend a deodorizer after requesting same, but never came to room to confirm problem solved or to resolve...
Business response:
Dear David, Thank you for choosing us and sharing a review of your stay at Extended Stay America. We strive to provide a comfortable environment for all guests, and we are sorry for the inconvenience you experienced with the unpleasant smell from next door. While we are glad our staff provided a deodorizer, we regret not following up to ensure the issue was resolved. Your feedback is valuable, and we will work to improve our service. We hope to provide a better stay on your next visit.Sincerely,Hotel Management
It wasn’t clean enough.
Business response:
Dear Huseyin, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining high standards of cleanliness is a priority for us, and we regret that we fell short in your case. Your feedback is invaluable, and we are taking steps to address this concern promptly. We hope you'll consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,411 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.