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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing there. Breakfast was not as promised - just prepackaged muffins and coffee. Hot water and packets of oatmeal, but no bowls to put them in.
Business response:
Dear Guest, We are sorry to learn that your experience did not align with what you were expecting, particularly regarding the morning offerings and overall presentation. We understand how important it is for amenities to feel thoughtful and complete, and it’s disappointing to know this was not your impression. Your comments have been noted and will be reviewed, as they provide valuable insight into how we can better meet guest expectations. We appreciate you bringing this to our attention and hope to have the opportunity to ... read more
Good condition in general
Everything was great, we stayed tues- Fri.. my father-in-law was in INOVA for 3 days great place for being close by, the staff at check in was so nice!! but… the poor sleeper sofa has seen better days. Thankfully we only slept on it for 1 night so my father could get a good nights sleep in the big comfortable bed before his surgery the next morning! The only thing my husband and I could do was laugh the whole night! Just needed a little more padding!! Other than the laughs from that, we had a great stay!! Thank you!!
Business response:
Dear Guest, Thank you for sharing your thoughtful feedback. We are so pleased your stay was a positive one and that our location and friendly team could support you and your family during such an important time. We also appreciate your lighthearted note about the pullout bedding, as insights like this help us improve. At Extended Stay America, we truly value your visit and look forward to welcoming you back again. Sincerely, Hotel Management
My experience was ok until I saw I had been charged twice and two different rates.The reservation that I made through hotels.com, that was discounted, was not honored. When I checked into the hotel on Sunday evening January 25, 2026, the associate that worked at the counter pulled my reservation up but I was charged a higher different amount that was quoted from hotels.com. Also the next morning I had two different charges in my bank account from Extended Stay Hotel. I went to the front desk on Monday January 26, 2026 and sp... read more
Business response:
Dear Guest, We regret to hear about the billing issue you encountered during your stay. Ensuring accuracy in our charges is important, and we understand how frustrating it can be when things don’t align as expected. We are also sorry for the way this was perceived by our front desk team. Your comments are appreciated as we continue to focus on delivering a smooth and seamless experience for our guests. We hope to have the opportunity to welcome you back for the outstanding stay we are known for providing. Sincerely, Hotel Ma... read more
I only interacted with the front desk staff, and they were very professional and courteous. Check in and check out was a breeze. The room was very clean, and despite it being bitter cold outside, the HVAC worked like a champ and kept me toasty all evening. It is an older Hotel, so there may be very minor inconveniences like my bathroom door scrapes against the floor and makes a noise. Didn't really bother me. The mattress was very firm, like I prefer and I slept like a baby. The best sleep ever!
Business response:
Dear Guest, Thank you for sharing such a detailed review of your stay with us. A truly refreshing night makes any trip better, and we are pleased that comfort stood out during your stay. It is also great to hear that the arrival and departure process felt effortless and that our team made a positive impression. While the property reflects its history, we continue working to improve the details that matter most. We’re grateful you chose Extended Stay America and would be happy to welcome you back again in the future. Sincerel... read more
Room looked very tired and needs serious upgrading.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We appreciate your honest feedback and regret that the accommodations' overall appearance did not meet your expectations. Please accept our sincere apologies for any disappointment this caused during your visit. Comments such as yours are important for identifying areas where enhancements are needed to better serve our guests. We remain committed to ongoing improvements and appreciate your perspective. We hope you will consider returning in the future and allo... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,419 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.