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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldnt give me the full dining ware. Booked a non smoking room and it smelled like someone had been smoking cigars in there previously.
Business response:
Dear Lauren, We sincerely apologize that your room had a lingering smoke odor despite being designated non-smoking. This is not the standard we strive for. We’re also sorry you did not receive a full set of dining ware upon check-in. Our kitchen items are available upon request, but we understand the inconvenience this caused. Your concerns have been addressed with our housekeeping and front desk teams. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management
It was good
Business response:
Dear Thuy, It’s great to know you had a pleasant stay! We are always happy when guests leave feeling content with their experience. Whether you were here for a short visit or a longer stay, we hope everything met your expectations. Your feedback means a lot and helps us continue providing reliable service and comfort. Looking forward to welcoming you back soon at Extended Stay America! Sincerely, Hotel Management
Place was clean and had plenty of hot water. Towels, soap, all good. Bed clean and comfortable. Maria at the front desk was extremely helpful, personable, and professional.
Staff are very friendly and attentive. Rooms are spacious.
Business response:
Dear Jason, Thank you for taking the time to review your experience at Extended Stay America. We are thrilled to hear that you found our associates thoughtful; providing warm, practical service is something we take great pride in. It’s also wonderful to know that you enjoyed the relaxing vibe of your room. We aim to create a comfortable and welcoming environment for all our guests, and we are pleased to have succeeded. We truly appreciate your feedback and look forward to welcoming you back anytime soon! Sincerely, Hotel Man... read more
Not the best
Business response:
Dear Mohammad, We’re sorry to hear that your stay did not meet your expectations. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit. Your comments are valuable in helping us improve our services. We appreciate you sharing your thoughts and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
I like location and the clean up
Everything was great
Business response:
Dear Guest, Thank you for sharing your positive feedback about your recent stay with us. We’re so glad to hear you had a great experience and appreciate you taking the time to let us know. It’s always wonderful to learn that our guests enjoyed their visit, and your kind words motivate our team to continue providing excellent service. We hope we were able to make your stay comfortable and memorable, and we look forward to serving you again at Extended Stay America on your next trip.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,336 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.