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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is in a convenient location, is well maintained, and had friendly, efficient staff. Stayed here for business and would stay here again.
Business response:
Thank you for reviewing your stay at Extended Stay America. It is a pleasure to know you loved our convenient location and courteous associates. We enjoyed having you as our guest and look forward to welcoming you again on your next visit to our area. Sincerely, Hotel Management
Not enough food for breakfast advertised for everyone staying had to buy my own breakfast wouldn’t stay again
Business response:
Carrie,thank you for the feedback regarding your stay at our hotel. We are sorry to read about the issues you had with our breakfast offerings. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Very dated property. Only good thing was their location. Room smelled of cleaning solution, towels were old and threadbare and the a/c worked intermittently. Breakfast was coffee and instant oatmeal.
Business response:
Thank you for posting a review of your stay. Although you were pleased with our location, we apologize for the odor you experienced in your accommodation and the inconvenience you had due to the HVAC unit. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also asked our maintenance team to fix the problem you mentioned. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The rooms were clean and comfortable but the continental breakfast was minimal. Coffee, tea, and packaged cup cake size muffins and peanut butter bars. I think for what I paid for a room ( $126 ) they could have had some fresh fruit for example apples, bananas,pears or grapes.They didn't have toast or english muffins or bagels !! Is this even considered a "Continental Breakfast"???
Business response:
William, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay with us and liked your well-kept suite. However, we regret our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Good price for the location. Rooms are small, but clean.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed our ideal location and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Fair for a one night stay. Room was OK. Looked like they had recently put in new carpet and flooring. Beds were firm, but comfortable. Bathtub surface was peeling and looked terrible. Shower worked well. No elevator. I have a handicapped adult child. They could not give us a ground floor room. That was not easy. Front desk did not have any information about local restaurants. Breakfast was coffee, tea, muffins, and granola bars. Overall, a fair stay for one night while commuting on Metro to Smithsonian. WiFi not secure.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite of your choice and also apologize that our breakfast offerings did not meet your expectations. However, we are glad you liked your comfortable beds and had an overall good stay. We value your feedback and hope to have another opportunity to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,372 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.