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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was dirty and trashed. There were stains and ripped blinds and shades. Ended up leaving
Business response:
Dear Jill, We’re very sorry to hear that your stay did not meet expectations and that the room condition led to your early departure. Cleanliness and room maintenance are top priorities, and we regret falling short in your case. Your comments regarding stains, damaged blinds, and overall cleanliness have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your honest feedback, as it helps us identify areas in need of improvement. We hope to have the opportunity to welcome you back a... read more
The beding was not clean
Business response:
Dear Charlotte, We sincerely apologize for the cleanliness issue you experienced with the bedding during your stay. This is not reflective of our usual standards, and we understand how important a clean and comfortable sleeping environment is for our guests. Your comments have been shared with our housekeeping team to ensure immediate corrective action and improved inspection procedures moving forward. We truly appreciate you bringing this to our attention, as it helps us enhance the guest experience. We hope to have the opp... read more
The floor was dirty, residue, not blatant. Lights were questionable. My bigger discouragement was ya'll said it had a workout facility --- that was not true.
Business response:
Dear David, We are sorry to hear that your stay didn’t meet expectations, especially regarding the few oversights and the lighting in the room. That’s not the level of comfort and care we aim to provide. We regret your disappointment. Your comments are invaluable to us and have been shared with our team so we can improve our communication and housekeeping standards at all levels. Thank you for bringing this to our attention. We are grateful for your patience. We hope to have another opportunity to regain your trust in us by ... read more
My id wouldnt scan i waited 30 min for the rep at the front desk to recive a call back from the manager. It was a stressfull and disappointing experience.
Business response:
Dear Christen, We sincerely apologize for the delay and inconvenience you faced during check-in due to the ID scanning issue and the wait for managerial assistance. We understand how frustrating and stressful this must have been, and we’re actively reviewing our procedures to ensure quicker support in such situations. Your feedback is invaluable in helping us improve our service and responsiveness. We appreciate your patience and hope to provide a smoother experience next time. Sincerely, Hotel Management
The hotel is very run down. Roach infested. Questionable stains on comforter. Cabinet doors barely hanging on and lamp that was bent over broken. Ceiling in shower was poorly “repaired”. All of my luggage will now be outside in case of a hitchhiker. We stayed here due to its close proximity to inova hospital and it was quite disgusting. I complained about the infestation and wasn’t offered a refund either.
Business response:
Dear Candace, We sincerely apologize for the condition of your room and the issues you encountered, including cleanliness and pest concerns. This is far below our standards. We also regret that your concerns were not addressed appropriately during your stay. Your experience is not acceptable, and we hope to make things right. We look forward to welcoming you back. Sincerely, Hotel Management
It's so dirty, smelly, noisy, dangerous, and there's no breakfast. I never want to experience that again.
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and safety are top priorities for us, and we sincerely regret that we fell short during your stay. We are actively reviewing your concerns with our housekeeping and security teams to ensure improvements are made immediately. Your comments are taken seriously and help guide our ongoing efforts to improve. Sincerely, Hotel Management
The hotel appeared dingy and dirty. The frint desk was pleasant and very helpful
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our front desk staff made a positive impression and provided helpful service. However, we sincerely apologize for the cleanliness concerns you mentioned. We are addressing these issues with our housekeeping team to ensure that our guests have a more comfortable and pleasant stay in the future. Your comments are valuable to us, and we hope you’ll give us another chance to welcome you back.Sincerely,Hotel Management
We were unaware prior to checking in that there was no elevator on-site! We aren't able to climb stairs, let alone pull suitcases up them. After checking in, we then found that we couldn't stay at the hotel and that there were no ground floor rooms available. We had to leave and book elsewhere. We've never been to a hotel before that doesn't have an elevator! Although we found afterwards that the Expedia listing does indicate that there is no elevator, we still want the reservation to be refunded!
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered due to the lack of an elevator on-site. We understand how frustrating and challenging this must have been, especially given your mobility concerns. We truly regret the situation and hope it will not deter you from considering us again. Thank you once again—we look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,457 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.