Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We’re delighted to know you arrived in a fresh, inviting suite. Our team takes great pride in preparing each accommodation to ensure a comfortable and relaxing stay, so your thoughtful comments are truly appreciated. It’s always encouraging to hear when our efforts make a positive impression. We look forward to welcoming you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We’re pleased to know that your arrival felt welcoming and set a positive tone for your stay. Your feedback means a great deal to our team. Thank you for choosing Extended Stay America, and we look forward to welcoming you back again in the future. Sincerely, Hotel Management 

Business response:

Dear Amir, Thank you for taking the time to share your feedback. We are glad that aspects of your stay met your needs, but we apologize that your experience was only satisfactory and did not fully meet your expectations. Your input is valuable as we continue to improve our services and accommodations to serve our guests better. We hope you will consider staying with us again in the future so we can provide a more comfortable and enjoyable visit that genuinely reflects the standards we aim to offer. Sincerely, Hotel Managemen... read more