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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I am trying to keep in mind that most people who are in the hotel likely live there and are not just visiting for the weekend like my bf and I were for our trip...but the upstairs unit was loud, woke us up at 4:30am on Saturday and 3am on Sunday due to loud footsteps that seemed to be going in circles. You could also hear their shower/toilet running. People seemed to run down the halls. The toilet in our unit seemed like it was not completely stable, when you sit down and then get up it would shift and bang into the wall. Th... read more
Business response:
Dear Callen, Thank you for your feedback. We're pleased to hear you enjoyed the surrounding area and appreciate your understanding of the extended-stay environment. We apologize for the noise disturbances and any maintenance issues you experienced in your unit, as well as the quality of the grab-and-go breakfast. Your comments are valuable, and we will address them with our team to enhance our guest experience. We hope to welcome you back for a more restful stay in the future!Sincerely,Hotel Management
todo está bien
Personne a la reception la plupart du temps. Un entourage bizarre et sent fortement l'odeur du cannabis a la réception
Business response:
Dear Mohamed, Thank you for bringing this to our attention. We strive to maintain a welcoming environment for all guests and take such feedback seriously. We will share your concerns with our team to ensure that we uphold our standards of service and atmosphere. Your feedback helps us improve, and we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
Thanks
Business response:
Dear GRACE, Thank you for your feedback. We appreciate your thoughts and are pleased to know you had a positive experience. If you have any further comments or suggestions, please feel free to reach out.We look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Great property
Business response:
Dear Betty, Thank you for your positive feedback about our property at Extended Stay America! We are delighted to hear that you had a great experience with us. We look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management
On a positive note, the hotel staff was pleasant, the beds were comfortable, and the location was good/quiet. However, the overall vibe was generally just sad. The rooms looked like a lot of corners had been cut when it came to repairs. For example, the room door didn’t fully close, and had an odd rubber pad around the doorframe as a fix of some sort. There were also a lot of dents in the door. The sink water was consistently grey. The bathroom was full of very obvious holes that had been patched over and painted with differ... read more
Business response:
Dear Robin, Thank you for taking the time to share your feedback. We are pleased that our staff, beds, and location met your expectations. However, we regret that the condition of your room and the breakfast offerings did not. Your comments are invaluable, and we are addressing the maintenance and improvement issues you’ve highlighted. We are committed to enhancing our facilities and services and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.