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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No rooms were available when I arrived even though it was an hour after the hotel's 3 pm check-in time. The staff's reaction was that this was standard operationg procedure due to the high occupancy. The issue was resolved in a timely manner but be warmed this practice seemed very normal.
Business response:
DearCody,We apologize for the inconvenience you experienced upon arrival. We are glad the issue was resolved promptly. Your feedback is valuable, and we will work to improve our check-in process. We hope to welcome you back to Extended Stay America for a smoother experience in the future.Sincerely,Hotel Management
In budget and overall good
Extended Stay in Herndon The facilities were adequate. There was no coffee maker in the room. Coffee was served only until 09:30 AM.
Business response:
Dear Francis, Thank you for being our valued guest and for posting your remarks online. We are sorry you felt your room did not have the amenities that you desired. We regret any inconvenience you encountered regarding the beverages during the time of breakfast, as it impacted your overall stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Everything was ok, until at night when bed-bugs started crawling on both beds!
Business response:
Dear Uma, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Hotel room
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.