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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People were smoking weed all night
Business response:
Karen, thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way. Sincerely, Hotel Management
Nothing
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Parking garage has 3 levels most of the bottom 2 are full and has a broken elevator to get to ground floor to get back inside the hotel. If you are not paying attention you will find yourself climbing stairs to your room since the hotel elevator is in an unconnected area. When I finally get into the hotel I smell tobacco/pot and the room it smells awful. The room clearly had pets living in it, but cleaning staff does not seem to care about smell. For the price of the room I expect higher quality. This place is not worth the ... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the elevator and air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. Also, we are sorry for the cleanliness issue you experienced at our property. We will share your concerns with our housekeeping team so that corrective action can be taken. We appreciate yo... read more
If I wasn't so tired I would have left I needed an inexpensive place to stay as I had to work until after 10pm and be back to work at 8am in the morning. It is a two hour drive home and two hour drive back. I just needed the basics. Check in was fine. When I got to the room the was an odor in the room. I am not sure what it was but the a/c was off and I was beat so I turned on the a/c and hoped for the best. It got a bit better and I was so tired I just went to sleep. In the morning the smell was almost gone. I wanted to tel... read more
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeper, and steps are being taken to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, ... read more
PLEASE PLEASE PLEASE DO NOT GO....... DO NOT GO THE Halls smell like pee. PLEASE DO NOT GO. It doesn't matter how much the price is DO NOT GO. The elevator doesn't work. Not a place I would ever recommend.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I booked a single bed got a double. Barth tub didn’t hold water I am a chef and on my feet all the time and wake to soak them in exposen salt bath
Business response:
Barret, thank you for being a guest at our hotel. We apologize for the reservation issue and regret the inconvenience it caused. We are also sorry for the maintenance issue in the suite you occupied. We will share your comments about the bathtub with the maintenance team for their review and action. We hope you will allow us to deliver a better stay in the future. Sincerely, Hotel Management
I booked and was guaranteed a queen size bed and I was told unfortunately with the 3rd party booking reservation is not quaranteed, even though this site says booking is quaranteed. So I put in a room with 2 small beds. Guess I should have put them together to make a queen. Towels that are supposed to be white were almost brown. Soiled toilet and bathroom surface areas. My first and last stay.
Business response:
Charmaine, thank you for your feedback. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,308 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.