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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff here were absolutely fantastic. The only things I would change is the fact that I got a parking ticket for where i was told to park(26ft box truck) and I wish the windows in the rooms opened a bit as its pretty stuffy in there. Otherwise, good place for a decent price!
Quick trip Fast overnight trip. Room was clean, and staff friendly.
Was disturbed as to how the shower was a mess if the room was cleaned and ready for a guest.
Business response:
Dear Guest, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is excellent to know that you enjoyed many aspects of your visit. However, we regret that your stay was not flawless and apologize for any inconvenience caused. Your comments have been noted, and we will address these concerns appropriately. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
Business trip Room needs improvement. Heat/AC didn’t work but maintenance was very helpful. Appliances need attention. Refrigerator very noisy. Staff very helpful and friendly.
Business response:
Dear Lisa, Thank you for choosing to stay with us and for sharing your review. We are delighted that you had a satisfactory stay despite a few issues. Our team highly values the feedback we receive as it aids us in pinpointing areas for improvement in our hospitality services. We are appreciative of each of your comments. It was a pleasure to have you as our guest, and we look forward to the opportunity of hosting your future visits.Sincerely,Hotel Management
A decent hotel The stay was fine and the room was clean and comfortable, although the kitchen area had a "dated" feel and the TV was very small. The staff were very welcoming and courteous. My main concern was that the parking in the back did not feel secure and the back entry door from that area had a broken room card reader so anyone could walk in off the street and get on the elevator out of view of the front desk.
Business response:
Dear Laura, We appreciate your feedback regarding your recent stay with us. It is great to hear that you found your room clean and comfortable and that our staff provided a welcoming and courteous experience. We apologize for any inconvenience caused by the kitchen area's dated feel and the TV's size. Regarding your concern about parking security and the broken card reader, please know that we take guest safety seriously and will address these issues promptly to ensure a secure environment for all our guests. Thank you for b... read more
Awesome
Its great to have a kitchenette. Room was a good size and clean. Quiet area plus it had laundry room in The lobby. Checking in was smooth and front desk was very helpful.Will definitely recommended and come stay again.
Business response:
Dear Maryluz, Thank you for choosing White Plains - Elmsford and sharing your experience. We are thrilled to hear you enjoyed your stay at Extended Stay America! It is fantastic that you appreciated the convenience of our kitchenette and found the room clean and spacious. We are delighted you had a smooth check-in experience and that our front desk team was helpful. Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management.
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,314 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.