Extended Stay America - White Plains - Elmsford

Business response:

Dear Luis, We apologize for the unpleasant experience you had during your stay. We apologize for any inconvenience caused by the maintenance issues. We will promptly address these concerns with the appropriate team to conduct thorough checks and fix them immediately. Additionally, please rest assured that smoking is strictly prohibited on our premises, and we appreciate you bringing this to our attention so that we can uphold our policies. We understand the discomfort caused by the excessive cigarette smell and are addressin... read more

Business response:

Dear Abbie, Thank you for your honest review. We are glad you found the accommodations satisfactory. However, we are sorry we didn't meet your expectations with the price. We aim to provide a comfortable stay at competitive rates, and we regret if we fell short in this regard. Your feedback is valuable as we continually strive to enhance our offerings. We appreciate your patronage and hope to meet your needs and anticipations on a future visit. Thank you for sharing your experience with us.Sincerely,Hotel Management 

Business response:

Dear Karina, Thank you for sharing your positive experience at Extended Stay America. We're thrilled to hear that everything met your expectations and contributed to a pleasant visit. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear William, Thank you for taking the time to write a review of your stay. We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is important to us, and we'll work to ensure that our entertainment systems are accessible to all guests. We appreciate your understanding and hope to provide a more seamless experience for you on your next visit.Sincerely,Hotel Management