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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in Can be more early if the client leave in the same day check out are Much better
Business response:
Dear Adelaida, Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your suggestions regarding the check-in process and will take them into consideration as we look for ways to enhance our guests' experience. We're glad you had a pleasant stay overall and hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
It’s a pretty good hotel and they have good prices too, overall the room was clean!
Amanda and Jon were very professional. They explained the property was under renovation.Upgrades in some areas had been completed— and our room was clean and comfortable. One annoying issue, which I shared at checkout, was the window curtain lining needed to be replaced. It was worn/torn on the backside letting in light. And they needed to get a pest treatment in asap.
Business response:
Dear Ann,Thank you for your feedback. We are pleased to hear that Amanda and Jon provided you with professional service and that your room met your cleanliness and comfort expectations. We sincerely apologize for the issues you experienced with the window curtains and the need for pest treatment. Your comments are invaluable, and we are addressing these concerns as part of our ongoing renovations. We appreciate your understanding during this transition and hope to welcome you back for an even better experience in the future.... read more
We managed The hotel clerks were very friendly, which is the best thing about this hotel. The room was fairly clean, but we did see roaches at night. The water came out of the kitchen faucet brownish so we decided to buy bottled water. The ice trays were dirty so we bought a bag of ice. There were no dishes, pots or pans in the room. This had to be requested at the front desk. There was also no hair dryer, but that too was available at the front desk. The fitness room had not towels or wipes for the equipment. We managed her... read more
Business response:
Dear Kevin, We're pleased to hear that our team provided friendly service during your stay. However, we apologize for the issues you encountered, including cleanliness concerns and the availability of kitchenware. To ensure the cleanliness of kitchen items upon check-in, our brand standards require us to make these items available at the front desk. Our team is happy to deliver them to your suite whenever needed. We strive to exceed expectations in every aspect, and we appreciate your comments. Your comfort is important to u... read more
The property was accessible to Tarrytown and Sleepy Hollow.
Business response:
Dear Clifford, Thank you for making Extended Stay America a part of your travel plans. We're glad you found the location convenient for exploring Tarrytown and Sleepy Hollow. We hope you enjoyed your time in the area and look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 3.2 star rating with 2,448 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.