Extended Stay America - White Plains - Elmsford

Terrence 

on Expedia

a year ago

This hotel is poorly managed. One example: On check in, the staff hands you a coffee maker. We discovered that ours had two used coffee pouches in it. Then we discovered that it didn't work. This type of issue reflects poorly on both employees and management. 

Zina 

on Expedia

a year ago

Got to our room and it smelled like cigarettes . uncalled for, called down to the desk and he said they were full and couldn’t move us.. horrible customer service 

Anonymous 

on Expedia

a year ago

Definitely not what I expected... The front desk employees were friendly and helpful. Unfortunately, there is no restroom in the lobby area, so after a long drive it is especially inconvenient. The hallway leading to our room had a musky smell & the breakfast was a granola bar with coffee... Definitely not what I anticipated breakfast to be... 

Anonymous 

on Expedia

a year ago

Not a great choice Apparently all remaining smokers stay at this hotel. The fire alarms went off at 2 am- someone pulled it in the lobby, which was unstaffed. 

Terrence 

on Expedia

a year ago

On the first day of a 2-day stay I had no hot water. Also, someone from the cleaning staff carried on a conversation with a guest in a room across the hall from mine for a half hour while I was trying to sleep. It only ended when I opened my door and asked them to talk somewhere else! Ànd I had to ask them twice! Another problem I had was that my room had no microwave oven, and every room has to have one. The front desk clerk didn't even know that! I had to switch rooms after check-in. Finally, beware of the fact that this h... read more

Anonymous 

on Expedia

a year ago

It’s ok Everything was ok but the smoke alarm battery went dead at midnight and beeped every few minutes. Also someone was playing music until 9 am on the floor.