Extended Stay America - Wichita - East

Business response:

Thank you for your response 

Business response:

Dear Don, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Heather, Thank you for choosing us. We are glad you had a pleasant stay and enjoyed most of the aspects of the hotel. However, we are sorry for the inconvenience caused to you by taking your towel to the front desk in exchange for fresh ones. We will discuss this with the team if we can find a solution; until then, we will serve you and help you make your time with us to be the best. Please revisit whenever you are in our area again.Sincerely,Hotel Management 

Business response:

Dear Kayla, Thank you for leaving a review of your recent stay at Extended Stay America. We appreciate your feedback and are glad to hear that your stay was overall satisfactory. We hope to welcome you back and provide an even better experience.Sincerely,Hotel Management 

Business response:

Dear Patrick, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your feedback regarding things you would change. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management