Extended Stay America - Wichita - East

Business response:

Yajaira, our gratitude for taking the time to review your stay with us. We are happy to learn you liked our clean accommodations and that overall you had an enjoyable stay with us. However, we regret the inconvenience you had due to the noise from the nearby guest. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad you had an overall pleasant experience and were impressed with our hardworking associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Nekisha, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for staying at Extended Stay America and for writing about how much you enjoyed your stay. Our entire team will be delighted to see they were able to impact your experience so positively. We much appreciate the kind review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Bonita, thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our courteous associates. However, we regret the issues you faced with the comfort of your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Thank you also for your feedback, and we hope you will r... read more

Business response:

Shara, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also glad you loved our 24-hour laundry facility and your spotless, comfortable room along with the fully equipped kitchenette. It is also great to read that you liked our pet-friendly facility and appreciate you mentioning our staff members Tonya and Sherita. We will also be sure to share your kind compliments with them. It was a pleasure having you as our guest, and we look forward to welcomin... read more

Business response:

We appreciate you taking the time to post comments about your experience. We are sorry your stay was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Charles, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked the water pressure and the fully equipped kitchenette in your room. However, we regret that our location was not up to your appealing and for the issues you experienced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will choose to stay with us in the futu... read more