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Extra Space Storage
- Self Storage
- Round Lake Beach, IL
About this business
Location details
1544 N IL Route 83, Round Lake Beach, IL, 60073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I am very Happy with my experience @ExtraSpace Rt 83 Mary and Justin have been a huge help, polite and understanding. I recommend this storage, its clean and the staff go out of their way to make sure your storage needs are met!
We didn't have the same experience as the others. I am a Latino and Mary treated me and my pregnant wife with respect and very professional. We had the storage unit for a year and a half. I will say the prices could be more competitive. Overall we didn't have issues coming and going to the unit and the facility was always clean. Unit 408
Business response:
Thanks, Willie! We appreciate your feedback and will use it to improve. We're pleased to hear you've had a positive experience throughout your say at Extra Space Storage. Thanks for your review and for allowing Extra Space to provide your storage solutions.
I cannot say enough about this company. We chose this location when we moved out of Lake Villa because it was close by. Mary was with me from day 1 with outstanding customer service. She understood the stress of my move, and my budget. She did not try to sell me anything I did not need and in fact probably saved my things: I wanted an outside unit but because of my wood furniture it was better protected in climate control. I had no idea this was a factor and am so grateful to her for her education on how to save the most and... read more
My husband and I have been looking for storage and after reading about extra space storage and the yelp reviews I was a bit hesitant, but glad I did not let any bad review stop me as my experience was absolutely great! The manager was extremely helpful and the space very clean and fair prices to boot. We will be moving our "stuff" in this month and I will update my review if anything changes!
Mary runs a great storage site. We rent every year for a couple of months and she is always great to work with.
We shopped around searching for a storage facility that offered a fair price, but what we found at Extra Space storage is far beyond that... For more than just a fair price, this facility offers indoor units, outdoor drive-up units, and even smaller locker units, all with very ample storage space; recreational vehicle storage; climate control, packing supplies, trucks with lift gates and ramps, high tech security, convenient, easy access, easy payment plans, a user-friendly website, and the gem of all selling points ~ a s... read more
After I had a terrible experience at a different company, Mary was so helpful. She explained the process to me, went over all the fees, and got me a great deal. The customer service here is superb. I was given directions, greeted with a smile, and they went the extra mile to make sure I was happy. I highly recommend using this facility.
Headline: WARNING: Dishonest Bait-and-Switch & Rude Management "Avoid this place at all costs. They are not honest. I saw an advertised price for a unit at $50 and spent over an hour on the phone with a representative to confirm it. I even PAID for the unit over the phone and cleared out my old storage space to move in. When I arrived, they refused to honor the $50 price I already paid and tried to force me into a $300 rate instead. When I asked them to give me the unit I had a reservation for, they completely ignored me and... read more
Business response:
We sincerely apologize for the inconvenience you experienced with the pricing discrepancy and the unprofessional service you received during your visit, Ra. This experience clearly falls short of the standards we strive to maintain for our customers. We understand how frustrating it must have been to have confirmed a unit at the advertised $50 price over the phone, completed your payment, and then encountered difficulties when you arrived to access your reserved unit. The confusion regarding pricing and the subsequent issues... read more
That place is horrible-- The old storage place that was here before this had great management and then Extra Space acquired them last year and they are awful now-- gate access is frequently broken and they raise the rate way up after you are in there a few months... there are many more reliable and affordable options in the area.... Stay away from this one Extra Space is a lemon !!!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,885 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.