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Extra Space Storage
- Self Storage
- Round Lake Beach, IL
About this business
Location details
1544 N IL Route 83, Round Lake Beach, IL, 60073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Expensive for no reason. Chose this place for a cheap rent close to home and in two months the rate almost tripled with no notice. There's better safer and cheaper options out there
Business response:
Your feedback is very important to our team, Sam. We're sorry to hear you're unhappy with your experience and rental rate. We'd love a chance to talk with you directly, please call us at 888-storage.
We have had a unit here for years, everyone has always been friendly until there is a billing discrepancy. Our monthly invoice increased by $80 and when I called to inquire all I got was a rude response by Mary and to top it off she hung up on me. This will be our last month there.
I am not a complainer but the price gets jacked up and they say they notify you. Not once did I receive snail mail or an email stating they would be doing this. We got this storage unit July 2019 and it is August 2021, our price went from $119 a month to $220 in 2 years. I will offer it is clean, the staff (when there) are very kind and helpful and well secured.
Business response:
Hi Bridgette, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Horrible customer service! Mary is unprofessionally intrusive, rude, nosey, she could easily see I had a unit at this establishment and I was given all paperwork at the time of rental two months prior. Yet in still she wanted all my information as she tried to play Encyclopedia Brown because she didn't know who I was. She was trying to make small talk but it was so fake I had to ignore her and pray she didn't call the police on me. She definitely needs diversity training and cultural awareness training. Just a NASTY human ... read more
Would never ever rent from this place if my life depended on it. Mary is probably the rudest person I have ever met in my life. I've rented here for many many years and today I finally broke up with extra space storage. Best Valentine's Day breakup ever!!!! Peace out!! Taking my storage needs back to.....somewhere. No clue where but not here.
I am very disappointed with the security of this facility. The security gate has been broken for months, leaving the gates open around the clock. This causes a safety concern when entering the property as anyone can be on the property any time of the day or night. I have asked management when it will be fixed and they do not know. Also, the rate for my unit has increased numerous times since it has been broken. I do not feel that is right, since I am not getting the service that I have signed a contract for!
It is clean, and secured by fences and an entry code keypad. Staff was friendly when we moved in. However, I have been renting a unit there since November 2012, and here in Jan 2014, a little over a year later, I have had 2 rate increases. The unit has gone from $85 to $103/mo. That's an increase of over 20% in about a year. Also, they clear the snow, but not from right in front of the units. So, now I have a small hill of snow about a foot high that I have to climb over to get into the unit. I will be looking for oth... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,790 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.