This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Anaheim, CA
About this business
Location details
155 S Adams St, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I walked in without calling in advance and Ralph was able to accommodate me with everything I needed on the spot! Super easy and very convenient. Thanks Ralph for the great customer service!
The management is really amazing and we have not had any incidents that are negative so far. They are also cheaper than other places I looked into.
The service was exceptional and the access to the storage unit was perfect. The site is clean and well kept, security looks good. We sold our home and are waiting to purchase our next home, we quickly found out that we needed a second storage unit, and they came through. They had a second storage unit close to our original unit, what a relief. Great people and secure.
Never had a problem here. Facility is clean, staff is very accommodating, and they even have a truck they can let you borrow to move local stuff. I've had to rent at other facilities and they liked to price jump, this one stayed the same.
OMG Scandalous! If you chose the month-to-month option ,the web site brags about, you find out in 3 months your monthly cost doubles. I am so disapointed as I did my research when selecting this facility and NEVER expected to be supprised by such a deceptive tactic.
Adequate facilities, force you to purchase their locks, remote access available through your smart it and when it works, some staff helpful
Business response:
Hi Len, thank you for leaving us a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (714) 563-0331.
Company steals money right from under you, they've increased my price a total of 3 times now, I went from paying 175 to now being charged 373. Do not recommend!
Business response:
Hi Lydia, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please give us a call at 888-storage to discuss what options we may have for you!
Horrible customer service the manager gave me an attitude I'm not recommend it to you guys not at all
Advertised as quick and easy. It was anything but. I chose a unit at a location 0.5 mile from my place. It changed it to 3 miles away without notification. I had to be told by the associate and she told me I had to complete my lease. Also never given notification about that either. When I finally got to the location, my access code didn't work. I had to wait 30 minutes for the associate to get back from lunch. Not even calling the number could help me. Once she got back from lunch, it was because she had to verify my ID. I c... read more
Business response:
Hi Michael, we're sorry to hear you had a negative rental experience during your move-in process with us. We will be sure to review your feedback internally, so we can work to improve. Providing each customer with a smooth renal process is a top priority, and we will work hard to fix the issues you've addressed. Thank you for taking the time to leave us a review. It’s important to us that you feel appreciated as our customer. We want you to know that we are here to help at 888-storage if you need any assistance in the future... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,055 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.