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Extra Space Storage
- Self Storage
- Anaheim, CA
About this business
Location details
155 S Adams St, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This is the second time in two months that my actual unit has been broken into, along w others, and there has been no resolve with the vandalization or stolen equipment. Filed two police reports and claims with their insurance and nothing!! I've only been here for 4 months. Moving it and DO NOT RECOMMEND!! Owners can contact me to resolve but I highly doubt it. Your loss is NOT their concern.
Business response:
Hi Aaron, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 563-0331?
They're really nice at first, but it's a money grab. It's my first experience with storage units and somehow it went from $80 a month to $160 in less than a year. How? I'd probably take my chances with a more reputable storage company next time and avoid these mom and pop franchises. I still don't get it.
Business response:
Hi Oscar, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-STORAGE.
They don't actually offer 1st month free. It's just a scam they run to get you in the door. So then once you show up with your stuff you're kind of stuck going with them.
i will never come here again!!! i waited almost an hour and by the time they were able to even answer a few questions, the unit showed was too big and it was time for them to close and i did not have enough time to go to another location!!! i hated giving this place even one star when they deserve zero!!! save your time and money!!!
I would not recommend anyone to rent a storage unit at this location. The storage spaces are okay BUT I'm very big on customer service . This locations staff is terrible. Just plain rude DONT BOTHER WASTING YOUR MONEY.
I would not recommend this location, I can't speak of others, however the Adams street sight staff is not very helpful. I've had a unit here for over a year with little issue until recent staff changes. The junior staff is uninformed and only focused of their sales numbers so they treat long time customers , which have lower rates, with disrespect and miss leading information. I would stay away from this Site.
Business response:
We are sorry to hear this. Customer service is very important to us, so we are disappointed to hear you felt disrespected. We will pass your feedback along to our team so improvements can be made.
I Do Not Recommend this Storage Company: I have had this storage space for 10 months and in that time frame my rent has been increased 3 times. I have requested to purchase a long term lease, even pay 6 months in advance but was informed from the property manager the company does not allow. He basically informed me that they can continue to raise my rent without any notice. The property also insists on insurance and this rate has been increased on a separate notice. The manage also informed me that the storage unit was at ... read more
Business response:
Candace, we do occasionally increase our rent to keep up with the rising costs related to maintaining the facility and ensuring our customers have clean and secure units. Our insurance is optional if you have homeowner's insurance that covers your belongings. We are sorry that you do not agree with our pricing and we will make sure to pass your feedback along to our team.
Scammers!!!!! There all into the $$$$ not there customers. I signed up for automatic payments and I give the manager a check. And yet he happens to enter my wrong info and I get stuck paying a late fee....really
These guys are total scammer. They get you to sign up and move in and then in few short months you get a notice saying your space has been re-evaluated based on the local market and the economy and they raise your rates 10%. Don't trust these SCAMMERS!!!!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,055 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.