Extra Space Storage

Jean S. 

on Yelp

9 years ago

Clean, Well Maintained, and Excellent Customer Service!! Sue and John were always helpful and courteous, especially when my credit card number was hacked. They were a pleasure to deal with from the time I first walked in and rented a climate controlled space to when I left this week. I never had a problem and they communicated wonderfully when things like better insurance became available. The facility is well maintained and kept clean. I do not recall ever seeing trash left about inside or out. The multiple elevators... read more

Kieran R. 

on Yelp

9 years ago

When we got to the location we met Sue at the front desk who patiently walked us through each stage of getting a unit. We ended up getting a 10 by 10 unit. she showed us all the security, elevator, exits and offered nothing but great advice with my move. Moving can be very stressful, but Sue made it very easy. I was very pleased with how nice and informative she was. I would recommend extra Space Storage to all my friends and client's. I'm in real estate and I love that I can refer Extra Space Storage to all my clients for ... read more

A T. 

on Yelp

10 years ago

The experience has been very positive thus far. Sue has been a wonderful reminder that true customer service still exists. She is efficient,thoughtful and made all the terms of the lease very clear. For all of the stress and difficulty of moving its helpful to have good assistance at this storage facility. 

K V. 

on Yelp

10 years ago

The place is well run and rates are reasonable compared with other nearby options. Everyone has been very helpful and Sue went pout of her way to answer my questions and explain everything about the place. 

Stephen K. 

on Yelp

11 years ago

I'm currently renting a 5x10 unit at ESS East Northport and it actually fits my 1BR furnitures and much more. Sue was very helpful and thoughtful, she patiently and thoroughly walked us through the premises, the security and everything else so that we felt comfortable and secure about storing our belongings at the premises. The whole process is seamless and relatively quick. Highly recommended. 

Adam S. 

on Yelp

11 years ago

This is my first review, ever!!! I am only in my first month of my rental but am already fan. First, customer service from 800 number down to this facility was extremely helpful as I had no clue about storage units. As I researched more after my initial calls, I learned each employee was very knowledgable. Second, they are very competitive with their pricing. Third, the space it self seems vey safe and clean. It is also easy to unload and maneuver your items thru the facility. 

Lizzie B. 

on Yelp

a year ago

When I signed up I was told my fee wouldn't change and within 3 months my monthly bill went up by $100.00. The storage unit is run down and doesn't deserve $200 a month fees. Anyways, I was told the online prices are just to attract new customers and in a short period of time they increase the bill and give you no other options. 

Kim W. 

on Yelp

5 years ago

BEWARE of rate bait and switch. After just 5 months they raised my rate by 25%. They don't call these introductory rates, nor offer the option of a contracted rate for a period of months. Unless you only need a place for a few months, go somewhere else. 

M S. 

on Yelp

6 years ago

Do not do it, its a bait and switch. you sign up with the special monthly price (over $300) and within a few months you receive a note that they are giving you a 30 day notice that prices are going up due to competitor pricing and availability. I had actually just moved most of my belongings out of my unit in to a new apartment so I was planning on downsizing my unit and decided to look online for their number to call about doing so. Their website had my storage unit currently listed (10x20, first floor, inside climate ... read more