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Extra Space Storage
- Self Storage
- Atlanta, GA
About this business
Location details
660 Edgewood Ave SE, Atlanta, GA, 30312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
We were planning to be great, long-term, tenants at this neighborhood Extra Space Storage on Edgewood. As soon as our payment was drafted for our 3rd month, we received a postcard notice that rent was increasing by 80%. They baited us with an enticing $118/mo rental agreement, then after just two months they almost doubled the rent to $211/mo due to "market conditions." We were completely in SHOCK when we saw the postcard. My heart breaks for others who may fall victim to such a scam as this (a true "bait-and-switch") who w... read more
Business response:
Thank you for leaving us a review, Ray. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (404) 525-6996 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
The lady by the name Karen lied and was very rude. She wrote 6 fake complaints about me that was never true or real. And lied and said I never paid for storage space which I did. She showed me the wrong unit that was never mine and it belongs to someone else. She called the police on me for no reason just so she can kick me and my kids off the property. She will turn off your access code so you can get into the building to access your belongings. She lied on my kids (8,9,13,18,26) and got them scared cause they way she came ... read more
Business response:
Hi Alberta, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback about Karen internally. Thank you for taking the time to leave us a review and for letting us know where things went wrong. If there is anything we can do to turn your experience around, please call us at 888-storage.
Raised the rent by $80 with no notice. Doesn't seem legal to me. They don't care. Canceling and never returning.
Business response:
Your feedback is very important to our team, Chelsea. From time to time, rates are reviewed to keep up with market conditions. If a rate increase is necessary, we send a notification to the mailing address on file 30 days in advance. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.
They are never in the office. Never answer their phones. The main storage unit door is closed every time I've been there. I've wasted so much time trying to get in my storage unit. Not worth it. Looking for new storage unit
Business response:
Hi Monica, We're sorry to hear that you experienced an issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback!
READ THE FINE PRINT!!!! First of all I began renting a 5x5 unit in July 2022 and here we are 3 months later getting a rent increase of $18!! Needless to say when I moved in the so called 5x5 unit was not a true 5x5 seeing that a concrete column runs down one side of it. When I inquired about this, they said that it's an approximate size. I let it slide bc hey, $62/month. It was reasonable. But then I get that notification that my card was just charged $80 and will continue to be that from now on. When I called they said it w... read more
Business response:
Thank you for the rating, Erin. We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The sign up experience was very easy and the space itself is nice and clean. I had two problems, the first and most important one is that the representative didn't advise me that there were certain times to access the facility. Soooo, I'm there with a truck full of furniture and two workers unable to enter the facility. I contact them right then and the representative had a very nasty attitude. In turn, I had to find somewhere to leave the truck overnight, find new workers the next morning and wind up spending an additional ... read more
Business response:
Thank you for your review, Raquel! We're happy we were able to provide a smooth rental experience. We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. As always, give us a call at 888-storage if you need anything.
Business Ethics do not apply here! 50% increase in rent over night. I've seen no notice. Bait and Switch is a dirty practice and they've taken full advantage of it.
I am extremely disappointed with this faculty and facility. After 6 years between $600-$1150 a month, long standing history, they increased my rates without notice. They state in the lease they can go month to month and increase rates at any time. It is absurd to have landlords or storage facilities raise your rent during a pandemic, and when you request a review of the account, they decline the request - mind you, without any notice once again to let you know your request for refund was declined. Poor customer service, no t... read more
Business response:
Brady, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. We are sorry to hear that we lot your business. If you would like to speak with us in more detail, we are available at 888-storage.
If you ever want to access your stuff, DO NOT RENT A UNIT HERE. After a couple of hours running around this place trying to figure out how to access my unit (along with about six other upset, paying customers), I left yesterday without being able to access my unit at all. The claim of 24/7 access is simply not true. I arrived at the facility only to find the elevator disabled and no stair access (the door to the floor of my unit is locked). I called the national office only to be told that there's nothing they can do and to ... read more
Business response:
Hi Kara, we really appreciate you taking the time to leave a review. providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (787) 734-0969.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 895 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 6:00 a.m.