Extra Space Storage

Olivia H. 

on Yelp

6 years ago

I am generally not one to rate places poorly. I like giving compliments where they are due. For me, the way customers are treated is the main deciding factor in ratings. I first would like to compliment John. He has always been very friendly and pleasant. Excellent customer service from him. Karen on the other hand has made me feel as if I'm doing something wrong just about every time I've interacted with her in the last year and a half. It has gotten to the point of me having anxiety about even calling the place knowing she... read more

Jenifer G. 

on Yelp

6 years ago

When I called the number provided they wouldn't even refund me the rent I already paid for the next month also the insurance is a RIP off only paid 700 my stuffed was valued at way more that that also Frank still hangs there and he has never been arrested for stealing out of their storage jnits 

Karen T. 

on Yelp

6 years ago

They have nice staff, good rates, and decent availability. HOWEVER their rates increase DRAMATICALLY. I signed for $ 29 for 5x5 ($35 original rate with special discount). 7 months later, I get a post card saying it increased to $40. 13 months later, I get another post card saying it increased to $45. Within in 1 year, 65% increase in fee !! I have never been late to payment or had any problem with payments. Not recommended because obnoxious increases in rate, really annoying specially when you cannot do anything about it bec... read more

Raymond H. 

on Yelp

7 years ago

There should be an option to give 0 stars for how horrible of a service I got from this storage place. The manager Karen has no idea what goes on in her store. Said to me countless times she has to many units to keep track off and doesnt know who's moving out or what, which basically she just told me she couldn't do her job. I was to move out on a Sunday and told Karen this she understood that. Never did she say to remove my lock. That Monday morning I called and made payment for the pro rate, and she said "I haven't done m... read more

Briana E. 

on Yelp

9 years ago

I went in to apply for a storage and a lady named Karen was the person who assisted me , she immediately had a attitude the moment I walked in and started asking for information the experience I had today was so unpleasant she was just very rude For no reason at all . I had also over heard her arguing and yelling at another woman and she was just trying to ask her information about an auction that was taking place that same day . I was appalled by the fact that she not only was rude to me but that other woman Who had come in... read more

Nicole R. 

on Yelp

9 years ago

Do not rent here!!! First off they have signs that say first month free but when I asked about it I was told it wasn't being offered at this time, even though it was advertised online as well as at their location. The rent was increased after only four months. I mailed a payment to them and they sent the payment back to me rather than crediting to my account. They did this in order to be able to charge more fees. Just an all around frustrating experience dealing with them. There are several other storage facilities close by ... read more

T B. 

on Yelp

10 years ago

They have signs that clearly say the first month is free but when you go inside and ask about the free first month they say that promotion isnt being honored this month! Then take the signs down! Its plain and simple false advertising, just to get you inside. 

Marilyn M. 

on Yelp

11 years ago

Do not rent here! 4 rent increases in less then two years. Not only that infested with cock roaches. And everything in my unit that is boxed is damp and toppled over because of the dampness. Don't waste your time or money. Do yourself a favor and rent elsewhere!