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Extra Space Storage
- Self Storage
- Oakland, CA
About this business
Location details
300 Market St, Oakland, CA, 94607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Staff are very uncomfortable expressing /explaining why my unit went from 300$ up to 350$ then now 400$ within months and not even sending me a notification or email of the price jump because if had done so I would have politely declined the offer and spent my hard earned cash somewhere else!!
I highly recommend avoiding this place. Lazy, uncooperative management means the simplest visit will be trouble. There is only one rolling cart for all 600 storage units. Which means you will almost certainly not have one to use when you need it. Not a problem if you're just moving some boxes; huge problem if there's heavy furniture involved. Manager will tell you that there might be a second cart but she can't find it. If you ask her to call a district manager and ask them to bring more carts because it's sortof a big pro... read more
Business response:
We're sorry to hear you experienced this issue, James. We offer pushcarts that may be used free of charge on a first-come, first-serve basis. If you need a pushcart to transport your belongings again, please let our facility manager know by reaching us at (510) 444-1346, and they will be happy to assist you.
This place is really a shame. The structure seems good and the location is convenient-- though expensive as a result. But their attitude is a tragedy. They have hundreds of inconvenienced clients who have complained, including myself, that they have not fixed the loading dock door that gives movers and customers access. This is a simple business: provide entry, provide space, provide egress. Without access to the loading dock two of the functions are not provided! Yet they expect customers to pay on time and without com... read more
Business response:
Thanks, S! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We appreciate your feedback and will forward your message to the appropriate group so we can work to improve your experience with the loading dock door. In the meantime, give us a call at (510) 444-1346 if you need anything.
I have used this company before at a different location and didn't get treated badly as they act at the Market street location. In despite because my payment history doesn't match the records online and the district management refuses to calle to retify- I just talked time some legal services and hope they can help me resolve this
Business response:
We're sorry to hear about your experience, Kordnie. We really appreciate your feedback. Can you please call us at 888-storage? We'd love the chance to resolve any issues.
Ive had horrible experience with this place. The staff is grumpy and unforgivingly lazy. Save yourself the headache and go anywhere else. The elevator is often out of service and there are no stairs to come down from the third floor which is a fire hazard and a huge inconvenience. You could find better deals and definitely better service.
The Castro Valley Location is who I am reviewing. I had a very small closet storage space, but no matter how small it was it's still my irreplaceable things. They AUCTIONED IT WITH NO NOTICE. They were sending mail to my old address. I knew I never received a letter, but I wasn't too concerned because I knew that they had my phone number and my email. I thought I would receive notices by email. I had suffered job loss and got behind on my payments, and while my payments are my responsibility. I still expect better Custo... read more
Business response:
We appreciate your feedback, Dina. We'd love to look into this with you. Please contact us at 888-STORAGE or customerservice@extraspace.com.
I have been a customer here for years. In the past year, the staff has become unbearable. I imagine it is difficult to find good help, but honestly, it is frustrating to the point I am moving out. The manager and her husband could not be nicer, they are lovely people, but the staff is just too much for me to handle. I really think the facility is safe and clean, and I have house my precious belongings here for a long long time. It's time to get them out. The online system for this company is not so great. I tried to pay my ... read more
Business response:
We are so sorry to hear about your experience, Anne. We would hate to see you go. Please contact us at (888) 586-9658, so our team can work on rectifying the situation.
Prices posted inline are never what you actually will end up paying. Watch out for "introductory" rates for the first number of months, bring your own home insurance to avoid an additional charge of $14 on top of all prices. Somehow these places just can't be transparent and open about pricing, instead trying to dupe people at every corner.
I'm with Lauren N. - this place is skeevy. Yeah, it's clean. It's usually not too crowded (can fit 4 cars in the loading bay area but there is almost ALWAYS the manager's car in 1 spot and sometimes people don't pull all the way forward in the other row). The units are not temp controlled as Bill D. mentioned; my unit is on the top floor and on hot days it is gross and stuffy. The fan at the end of the hall lets you know it's working with a constant horrible squeaking/rotating noise that hasn't been fixed for most of the... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 985 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.