Extra Space Storage

Lauren N. 

on Yelp

8 years ago

DO NOT RENT WITH THIS LOCATION. Once we were past the contract period they raised my rent EVERY MONTH. When I moved out (5 days after I had paid rent) I was told that I would receive a refund for the rent I already paid on my next normal billing date. In lieu of the refund I was owed, they charged me an additional month of rent. They assured me that this was a billing error, but over a week after the supposed error, I still have not received a refund on the rent charged in error, nor the refund I was owed after I moved out. ... read more

Katia E. 

on Yelp

10 years ago

I would not recommend this storage facility, Dealing with them was a complete nightmare. First off, I had a reservation for a 10x20 unit and wait for three hours for them to open (they didn't open until 9:30) and when I got there they pulled a batch and switch on me and tried to sell me two 10x10 units instead saying that it was a 10x20. Since I have clothing racks that are 12 ft long and too much stuff to stuff into to separate units there was no way I could do it. I opted for the 10x15 unit which was more expensive. When I... read more

Nancy K. 

on Yelp

12 years ago

I stored my stuff here for one month with no problems, then today my car was broken into (window smashed) while I went to my unit. I was literally gone for no more than 5 minutes, car was parked in their lot right next to the entrance door. This happened in broad daylight. I no longer feel safe here so I am moving out asap. I chose this facility over the others in the area since it was much cheaper. Turns out I've lost over $2k from the items stolen from my car...a very expensive storage space after all. 

Slum J. 

on Yelp

12 years ago

They STEAL your belongings here. TWICE, they locked me out of my unit ILLEGALLY before they even had any right to. They knew that I was selling items that I kept there, including to pay their rent. So by locking me out, they prevented my ability to make the $ to pay them, too! The first time, I found this out when I came with a buyer. I had to contact the corporation that actually owns the property in order to resolve the matter, which cost me extra time and money just to do what I had every right to do in the first place. ... read more

Christoverre K. 

on Yelp

14 years ago

I rented TWO 10x10 units there, for several years. TWICE, they jumped the gun and locked me out of my units, BEFORE this was even legally allowed. I even came to the facility with buyers, cash in hand, to purchase items in my units and could pay them everything, but they illegally denied me access. Instead, they went directly to wanting to just steal and auction off my belonings. I resisted that and attempted to negotiate with them, which they refused, instead putting a hostile attorney on the phone with me and trying to ... read more

Elizabeth B. 

on Yelp

14 years ago

We have one big trip a year and the items we need are in the storage unit we pay for. When we reached Extra Space Storage on 6/29 at 9:45pm, our code didn't work. We thought it was too late. On 6/30 at 6:00, our code didn't work again. We called, emailed, etc. Nobody was available to assist us. They say someone is "on site." NOBODY is there!!!! We didn't have our things and were a day late leaving for our trip. We pay every month for access and the ONE time we really need it, we could not get into the building! When calling... read more

Jam Rockah E. 

on Yelp

14 years ago

i called around last weekend to get estimates on storage. this place wasn't the cheapest (beacon had the best rate). i got the estimate and said goodbye. lj from extra space has since called me 5 times about the storage unit. VERY ANNOYING. i will NEVER be using this place. 

Timothy H. 

on Yelp

14 years ago

I should have known on day 1, when the manager had her car parked in the loading dock and was forced to unload my stuff in the rain, this would not go well. About a year later, I tried to access the place on a Sunday which I should have been able, but somehow the access codes were wiped out and I was not able to get into the unit, costing me money, because it took two hours for someone to get a hold of the manager. Now today, when I wanted to get in and make a couple of changes on my only day off, the office was closed! ... read more