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Extra Space Storage
- Self Storage
- Dallas, TX
About this business
Location details
5701 E Northwest Hwy, Dallas, TX, 75231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I think most storage places are sort of creepy but this place is actually very neat and clean. The building entrances are well lit and surveillance cameras are scattered through the facility, indoor and out. The manager lives on the property and normally works in the office during the day.
The rates are Ridiculous! Their technology doesn't work. Their app for your account information doesn't work and the management wants you to think everything is ok with their service.
Business response:
Please feel free to reach out to us at (214) 363-3554 to discuss your concerns further, Tom.
extra space storage at 13705 montfort, lena the manager, locked me out of the facility. i always pay my fee on time. lena accused me of trolling the airport, there are 3 in dfw. the time is 6 a.m. unti 10 p.m. at 7:05 p.m. i was locked out. i have had problems with her since she took over.
Business response:
Thank you for sharing your feedback with our team, Lynn. We're sorry you had a negative experience. If you would like to speak with us about this in more detail, we are here to help and can be reached at (214) 363-3554.
disappointed in the customer service this company is FEE hungry will charge u for every little thing and not for the customer .... they are all smiles before u sign and will greet you well but when it comes dwn to helping the customer out on a fee they wont ever get back at you or the "supervisor" will never get back to you try simply storage they have better customer service all around
Business response:
Hi Alex! Thanks for the review. We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
The only restroom on-site when the office is closed has been broken for 3 months and I just learned the company has no plans to fix.
Business response:
We really appreciate you taking the time to share your feedback, Chris. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
I rented a storage space with this location. Due to Covid-19 pandemic I was trying to keep my niece's family in their home. I am 33 days late. I get a call from Rob the manager saying "I am just saying you have to pay $413.60 or else we are going to hit you with additional craziness and fees!" This was a Demand pay us or we are going to hit you with additional craziness and fees and Auction. I tried to make 1 payment with late fees to make it just 3 days late. Then another payment in 11 day later. I would be up to date... read more
Business response:
Hi Tony, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-STORAGE?
Please don't rent from here!!! I specifically asked when I moved in how often they would go up on renting a space and was told by the manager that they would not go up within the year. LIE!!! they went up 2 times and now I'm almost paying $160.00 to rent a space. Started off around $120.00. Don't do it to yourself!!!
Rented a unit and was placed in the basement- Over Thanksgiving, get a call that I might want to come look at my unit that it might be flooded. I get there, almost a foot of water in most of the basement! Nobody there trying to fix or correct. Finally get in touch with a manager and she says- Oh yeah it has happened many times! The bldg floods all the time. I pull all my things out and luckily the only thing ruined was my King size mattress and box springs. I asked them to take care of and they said they are not respo... read more
Very Very expensive. They charge 22 fee just to rent and make you get high price insurance.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,346 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.