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Extra Space Storage
- Self Storage
- Dallas, TX
About this business
Location details
4920 McKinney Ave, Dallas, TX, 75205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Beware of the Mckinney Ave location's rent increase. They increased my monthly rate $23 after 4 months. Now they increased it $80 more. That is $103 increase in 1 year. Their facilities are nice and the workers are friendly but $231 a month is too much.
Business response:
Hi Sheela, thank you for the review. We are sorry to hear you are not happy with your rate increase. If a rate increase is necessary, we send a notification to the mailing address on file 30 days in advance before it takes effect. We want any change in rate to be transparent and we want you to be getting a fair rate. We usually adjust the rates to get closer to what the units are actually worth. Please give us a call at 888-storage if you'd like us to look into any assistance or other options to help with your rate that we m... read more
Do not rent a unit with Extra Space Storage! Leasing the unit was a piece of cake and the staff was very friendly. I signed up for a 10x20 space for $297 a month in October and by January my monthly price was $350. I'm moving to another storage unit!
The manager at the Duncanville location is great. Do not EVER move while you are leasing from them. It is all but impossible to change your address. They link you credit/debit card to the address so your payment won't go through without a manual update. My husband went to the site, IN PERSON, 2 different times telling them the address was wrong and they insisted it didn't matter but their system wouldn't take the payment. I spent well over an hour on the phone to the bank thinking it was on their side when all along it was... read more
Business response:
Hi Mechile, We're sorry to hear that you experienced this issue during the rental process. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally. Thank you for your feedback!
First off, this place is a reviews factory. They ask you several times for a review even when you are just signing up. The rent on this place was supposed to be less than $50 when I signed up. I got billed for a base rent of around $65. The lady at the front desk said that she made a mistake and that it would be fixed on my next bill. We are a few billing cycles in and I am tired of trying to fix this. Also, they are charging all sorts of fees on top. $30 for insurance and fees are bullshit! I am grabbing all of my items a... read more
Business response:
Matthew, we do charge a one time administrative fee at the time of move-in. Insurance is also required for customers who do not already have homeowners insurance to cover their belongings. These factors may have affected your initial rate. We apologize for any miscommunication.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 667 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.