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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
66 Tesla, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
The low fences and lack of active security systems is an invitation for burglars. We were burglarized at 66 Tesla in Irvine. It wouldn't have been discovered until the next day except for a neighboring business being on the ball. Our unit was broken into last night along with many others. This, immediately after I told management that I would be moving out after an aggressive rate increase. I was told they would work with us on the price but local management refused and continued to raise the rate for a 10 x 15 unit to $325 ... read more
Business response:
Hi Lance, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (949) 754-0565?
A little disappointed. Just moved in 3 or 4 months ago and a rate increase already. Guess always best to check how often increases come around when signing the contract.
Terrible experience of theft from company Extra Space. I don't take these words lightly but the fact is I have 2 units, one billed correctly on my credit card but the 2nd unit declined due to suspected fraud. The company send a demand and threat of taking all my contents inside the unit if I didn't pay immediately. When they learned the credit card issue was not my fault, they said the $47.00 late fee would not take that Off. Unbelievable and unreasonable! I'm moving all of my units and recommend based on this experience t... read more
Business response:
Hi Darrel, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us, and we are sorry to hear that you are dissatisfied with your experience. We want you to know that we will review your feedback internally so that we can work to improve. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-storage.
They'll lie to you I called in because I saw a great deal online. And so I called and reserved it. I specifically asked "are there any other fees?" The guy on the phone said "no" . Confirming I said once again, "okay so I'll just go in and pay $xxx and that's it?" Once we arrived, all of a sudden there are other fees We were required to get insurance. Then another move in fee. They clearly lied to us. They should've disclosed this when I asked.
As other people have posted, they WILL raise your rates as soon as you move your stuff in. I started in March of 2015. My first payments were for $39 starting in March. By August, the rate went up to $45/month without notification. Even though the manager is friendly, the owner decides the policies and he will increase your rates. Period. Also, the advertised price does not include "mandatory" insurance. If you are very persistent, you can get them to remove the insurance. I had personal property insurance that covered my b... read more
Expect your low rate to double after 4 months. The low rate you get is 100% guaranteed to go up after at least once a year and likely within 6 months. Rate started at $80 and now has gone up to $130, and it will continue to go up from there based on ExtraSpace standard operating procedure. This place won't even negotiate. Oh, and let's not forget the their practice of mandatory insurance which only issued by Extra Space, which is just a profit center and kickback for them, which BTW you can't opt out of having insurance.... read more
Business response:
Chris, we do require insurance for customers who do not already have homeowners insurance to cover their belongings. We do also occasionally raise our rates in order to keep up with costs related to the facility's security and cleanliness. We are sorry for any inconvenience and will forward your feedback to our team.
I'd look else where. Initially they were very nice. After 9 months they increased my monthly by $15. When I called the woman who originally helped me said she would "look into it" and she would call me back after she spoke with the manager. I never received a call so I called when I say my credit card was charged the increase. The man who answered said it was approved to stay at my initial rate, then he put me on hold, came back on the line and said, no it wasn't going to be approved. Uhhh, wow now there's some great custome... read more
Business response:
KyraMorgan, we do need to raise our rent from time to time in order to keep up with rising maintenance costs. When you are ready to vacate we require two days verbal OR 15 days written notice before vacating. If you advise the rental office of your intention to vacate before paying your final month, we will prorate your last month of rent so you pay only for what you use. We are sorry for any miscommunication and will forward your feedback to our team so improvements can be made.
Would get 4 stars if not for their pricing policies. Rate has increased significantly in just the last year that I've been in my unit. Now I find that they are advertising one rate on their web site, but are charging me a different rate. When I requested to have my rate the same as the advertised rate, they refused.
3.5 stars, but rated a 4 because units are clean. I rented a unit at this location up until recently and overall am happy. Back when it was mini-U storage, they had the lowest rates. But with two rate hikes in the past year, it was time to clean out. Why would I pay $79/mo for a 5'x7' unit when the exact same unit currently booked on their website, the way I originally purchased, is $55/mo?! I wish I had seen this sooner. Way to not reward long term rentals! Even though I was paying significantly higher, I will say that the... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 636 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 6:00 p.m.