This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
66 Tesla, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
**Avoid this Extra Space Storage on Tesla at all costs!** After just six months of renting here, they literally doubled my rent. When I originally signed my lease, I was explicitly told by management that any future rent bump wouldn't exceed 25%. Instead, they hit me with a 100% increase out of nowhere. These deceptive business practices prey on unwitting customers. They lure you in with a decent rate, wait until you're fully moved in, and then jack up the price, betting that you won't want to deal with the physical hassle... read more
Business response:
We sincerely regret to learn about your experience regarding the rent increase and the interaction you had with our staff at our Tesla location, John. We understand how frustrating and stressful it must have been to face such a significant rent increase, especially when it did not align with the expectations set at the time of signing your lease. Additionally, we are truly sorry to hear that when you brought your concerns to the front desk, you did not receive the level of care and professionalism that you deserved. This is ... read more
I am warning you now, DO NOT do business with this place. Management are crooks here. They advertise online one price and you get a unit and they charge full price and say no sorry you can't change names and move storage units to get a cheaper rate. They make the rules as they go. DO NOT DO NOT DO NOT do business with these people. Let alone they have A LOT of break ins and do nothing about it.
Business response:
Larry, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (949) 754-0565 so that we can learn more about your experience.
My girlfriend has a storage unit there and it got burglarized. The management seems to be of no help. Acts like it's a normal thing that happens here. She pays a high price for this to happen to her. I absolutely DONT recommend this place. Go somewhere else where they have cameras and will treat you better. Trust me, if I could, I would not even give them one star
Business response:
Hi Fernando, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at (949) 754-0565.
The low fences and lack of active security systems is an invitation for burglars. We were burglarized at 66 Tesla in Irvine. It wouldn't have been discovered until the next day except for a neighboring business being on the ball. Our unit was broken into last night along with many others. This, immediately after I told management that I would be moving out after an aggressive rate increase. I was told they would work with us on the price but local management refused and continued to raise the rate for a 10 x 15 unit to $325 ... read more
Business response:
Hi Lance, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (949) 754-0565?
A little disappointed. Just moved in 3 or 4 months ago and a rate increase already. Guess always best to check how often increases come around when signing the contract.
Terrible experience of theft from company Extra Space. I don't take these words lightly but the fact is I have 2 units, one billed correctly on my credit card but the 2nd unit declined due to suspected fraud. The company send a demand and threat of taking all my contents inside the unit if I didn't pay immediately. When they learned the credit card issue was not my fault, they said the $47.00 late fee would not take that Off. Unbelievable and unreasonable! I'm moving all of my units and recommend based on this experience t... read more
Business response:
Hi Darrel, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us, and we are sorry to hear that you are dissatisfied with your experience. We want you to know that we will review your feedback internally so that we can work to improve. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-storage.
They'll lie to you I called in because I saw a great deal online. And so I called and reserved it. I specifically asked "are there any other fees?" The guy on the phone said "no" . Confirming I said once again, "okay so I'll just go in and pay $xxx and that's it?" Once we arrived, all of a sudden there are other fees We were required to get insurance. Then another move in fee. They clearly lied to us. They should've disclosed this when I asked.
As other people have posted, they WILL raise your rates as soon as you move your stuff in. I started in March of 2015. My first payments were for $39 starting in March. By August, the rate went up to $45/month without notification. Even though the manager is friendly, the owner decides the policies and he will increase your rates. Period. Also, the advertised price does not include "mandatory" insurance. If you are very persistent, you can get them to remove the insurance. I had personal property insurance that covered my b... read more
Expect your low rate to double after 4 months. The low rate you get is 100% guaranteed to go up after at least once a year and likely within 6 months. Rate started at $80 and now has gone up to $130, and it will continue to go up from there based on ExtraSpace standard operating procedure. This place won't even negotiate. Oh, and let's not forget the their practice of mandatory insurance which only issued by Extra Space, which is just a profit center and kickback for them, which BTW you can't opt out of having insurance.... read more
Business response:
Chris, we do require insurance for customers who do not already have homeowners insurance to cover their belongings. We do also occasionally raise our rates in order to keep up with costs related to the facility's security and cleanliness. We are sorry for any inconvenience and will forward your feedback to our team.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 702 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.