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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
66 Tesla, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I'd look else where. Initially they were very nice. After 9 months they increased my monthly by $15. When I called the woman who originally helped me said she would "look into it" and she would call me back after she spoke with the manager. I never received a call so I called when I say my credit card was charged the increase. The man who answered said it was approved to stay at my initial rate, then he put me on hold, came back on the line and said, no it wasn't going to be approved. Uhhh, wow now there's some great custome... read more
Business response:
KyraMorgan, we do need to raise our rent from time to time in order to keep up with rising maintenance costs. When you are ready to vacate we require two days verbal OR 15 days written notice before vacating. If you advise the rental office of your intention to vacate before paying your final month, we will prorate your last month of rent so you pay only for what you use. We are sorry for any miscommunication and will forward your feedback to our team so improvements can be made.
Would get 4 stars if not for their pricing policies. Rate has increased significantly in just the last year that I've been in my unit. Now I find that they are advertising one rate on their web site, but are charging me a different rate. When I requested to have my rate the same as the advertised rate, they refused.
3.5 stars, but rated a 4 because units are clean. I rented a unit at this location up until recently and overall am happy. Back when it was mini-U storage, they had the lowest rates. But with two rate hikes in the past year, it was time to clean out. Why would I pay $79/mo for a 5'x7' unit when the exact same unit currently booked on their website, the way I originally purchased, is $55/mo?! I wish I had seen this sooner. Way to not reward long term rentals! Even though I was paying significantly higher, I will say that the... read more
I had to move out of my old place in a quick fashion, and had rented from the facility before (when it was Mini-U Storage). Extra Space had the unit I needed, at a reasonable price. The staff was new, yet knowledgeable and friendly. I have been renting there since March 1st, and just received notification that my monthly rent is being increased by $10/month. I would not expect the rate to go up that quickly, and find myself kind of disappointed. Unfortunately, that makes me knock the rating from three stars to two stars Look... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 702 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:30 a.m.